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Thursday, Apr. 17, 2014
A cell phone MiraclePosted Wednesday, June 22, 2011, at 9:49 AM
I have to move to Texas for 4-6 months to help my mother go through chemotherapy and sell off stuff and move her here to Tennessee.
So, I called my cell phone company to downgrade and see if I could drop some lines.
To drop my 4g lines would be a breach of contract, 200.00 per line, to downgrade would be a breach of contract also.
So I was told that I could write a formal letter to the Customer Relations department and let them know what was going on.
I did Friday. Yesterday I got a call from the Office of the President of the company. The gentleman I spoke with said they were discussing my letter at a boardmeeting and they had all had family members touched by cancer at one time or another...
They made the decision to forgive my contracts, They were going to down grade my phone to a text and call only phone ( what I wanted) also send me out a new one at no cost to me, when I had let it slip my old phone had screen damage.
I just have to send the 4g phones to them, when I get my Samsung Aqua in the mail.. NO problem. Those others would just be nice paperweights.
I have NEVER had a company care or take the time to call me like this one.
I was thinking of switching carriers in the past, before my
change of life, but now.. I will not be switching. This company was amazing.
I got this astounding news right after clocking out at my beloved job, and seeing the breakroom filled with people to have me a surprise party. Even people came in on their days off. I have never cried so much as I have this past day.
I am overwhelmed with love for my co-workers and understanding from stangers.
I will keep you posted on my Texas aventures.. I will be bringing mom back to Tennessee even if I have to look like the Beverly Hill Billies in my Kia..with mum strapped to the top.
With my newly downgraded phone..
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Lesa Cox has owned a cleaning service and a bookstore; now, she repairs and maintains computers for the elderly and others on a fixed income. She enjoys animals, gardening, books and fixing old cars. She and her husband have one son, who suffers from Asperger's syndrome.
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