We're back online!

Posted Monday, August 11, 2008, at 11:31 PM
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  • You want the e-mail address to the CEO at Charter? I've used it once and received PHENOMENAL results. If so, e-mail me at tnbwill(at)yahoo.com

    -- Posted by Thom on Tue, Aug 12, 2008, at 7:26 AM
  • yeah Paul Allen's assistants are great problem solvers.

    -- Posted by Evil Monkey on Tue, Aug 12, 2008, at 9:34 AM
  • I experienced a lot of problems with Charter internet when I had it.. This was back in 2004, when I first started MTSU. When it worked, it was phenomenal but when it was out (on multiple occasions) it took days to get it back up. The technicians were very helpful and friendly but when you pay $54.99 a month for internet you expect it to work seamlessly.

    We built our new home in 2007 and have since moved literally two miles south of where we were, but on a different road. The only internet available now is satellite, and we use WildBlue... a HughesNet competitor. Besides the sometimes slow upload speeds it gets the job with little to know outages, EVER. *knocks on wood*

    I am not sure if Charter was doing some sort of phased upgrade, but one would think you would be notified, so you wouldn't wonder why your service was at best, insufficient for an entire weekend.

    -- Posted by darrick_04 on Tue, Aug 12, 2008, at 11:33 AM
  • Paul Allen? Neil Smit is the CEO of Charter. But using that e-mail, I received a call at my office (Charter doesn't have my office number) from one of the VPs within an hour of clicking send. I didn't even tell them where I was, what my address was, nothing except for my name. And I e-mailed them from my Yahoo e-mail account while I was at work. Now THAT'S impressive...and a bit scary after I thought about it for a while...lol.

    -- Posted by Thom on Tue, Aug 12, 2008, at 2:48 PM
  • Darrick - do you like WildBlue? I looked into them but since their website doesn't state prices for their plans, I'm a bit leery to go with them.

    -- Posted by cfrich on Tue, Aug 12, 2008, at 4:04 PM
  • They are ok.. If satellite is the only option available in your area.

    Their prices are pretty steep.

    We pay $79.95 a month for 1.5Mbps download speed. That is the highest speed they offer at this time.

    -- Posted by darrick_04 on Tue, Aug 12, 2008, at 5:42 PM
  • We lost our phone and Intenet last Thursday at 9 am and just got them both back on late yesterday afternoon....Guess what we have NO PHONE once again since 4pm this afternoon...I called them again and they said they would send someone out tomorrow between 3 and 5 pm...For 5 days I was without Internet and a Phone...Now I am without phone again and it has not even been 24 hours since I got it back....They best take something off my bill....I pay my bill every month on time..For 5 days every time I called them I was told it was a work in progess....

    -- Posted by rebelrose on Tue, Aug 12, 2008, at 9:24 PM
  • The Charter rep I talked with by phone on Friday morning indicated we would get a credit of $26+. Then a rep Mon. afternoon indicated another credit would be added.

    Things like this are what keep me from changing our phone from AT&T to Charter. Besides, I don't know how much it will cost after that initial year is over. It may be as much as AT&T then.

    -- Posted by bettyhbrown on Wed, Aug 13, 2008, at 10:52 PM
  • We lost our service last Thursday too. After daily calling, calling, emailing, emailing, with no effort to resolve the problem they "finally" sent a technician late yesterday (Wednesday).

    The Tech said another cable guy would have to come out before it is fixed but we might have a "sporadic connection" now.

    Even though we pay for a service we have not been receiving they offered us no credit.

    -- Posted by daisy mae on Thu, Aug 14, 2008, at 8:43 AM
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