Jim & I enjoy a hamburger at least once a week. We go to Sonic because I'm addicted to cherry Cokes. Then there's Wendy's. Wendy's makes a mean hamburger.
Sunday night we were out of town and had not eaten an evening meal. It was quite late, maybe 11:30. I knew there was a Wendy's nearby, and my husband knew where it was.
When we went inside and I looked at the menu board, the first thing I noticed was the low price of the small single combo. It was posted for $3.29. I remembered paying about $4.50 when we bought one in Shelbyville the week before. What a deal! We both ordered the small single combo. Right upfront I had asked for a senior discount. I always try to figure what the total will be. You can imagine my surprise when the cashier said it was $9.09. I was taken back by that and stopped Jim from handing over that much money. I wanted to know about the price on the board. There was no way two combos at $3.29 each with a senior discount subtracted and tax added could total $9.09. I could see the cash register receipt showed $0.83 for tax. It wasn't proper for me to take it out on the cashier. I think she just punches the keys for what we order, and the machine spits out the price. Another lady walked up and said I'd have to speak with the manager. Here he came.
I went through it again -- telling him the price on the board was $3.29. We had ordered two, and the bill was over $9. He began by telling me that the prices were going up the next morning, and the new price was already on the board. Do you see something wrong with that story? He said $4.59 was the correct price right then, and beginning Monday it would be $4.69. He did not or could not tell me why it said $3.29 on the menu board. I figured $4.59 was probably what we had last paid in Shelbyville, so I relented and let Jim pay the girl. Then I turned to the people behind us in line and explained what was going on. After we were seated, the manager had a young man change the price for that item to what it would be Tuesday morning.
My sister said she would have walked out with no food. I had already told Jim that is exactly what she would have done. We just didn't know where there were other places to eat at that time of night, and I was hungry.
Stores like Kroger let you have an item for whatever price is posted, if the one on the shelf is cheaper than the scanned price. I still don't know why $3.29 was on the menu board. The combo probably hasn't been that price in a year or more. What I was telling them about the price up there being wrong just went over all their heads. No one would admit that someone had posted the price incorrectly.
I never like to create a big fuss. I should have taken a picture of the board with the lower, incorrect price on it. I could have noted the address and contacted Wendy's headquarters with that information, the picture and our receipt. That's what I should have done. I don't think Dave would have liked the way they handled it.