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Heritage Medical Center earns our approval

Posted Friday, July 8, 2011, at 11:04 PM

In the middle of June, my husband Jim was sick two nights in a row. He was sick at night but not during the day. Both days he thought it was indigestion & took a familiar antacid for relief. Sunday & Monday he felt just OK.

Tuesday he awoke at 3 am with pains in his abdomen. We both thought he had gas. I kept telling him to get up & walk, drink water, whatever. (Actually, I wanted to sleep.) Our 16-year-old grandson from Florida was visiting, so I took him to the basketball camp at Central that morning & then to meet Jim's sister for lunch. Jim called after we had finished eating. He said the pain had gotten worse. He asked his sister if he should go to the hospital emergency room or to one of the clinics. She said for him to go to the ER. We live about 2 miles from the hospital, so I had him there around 12:30.

Everyone in the ER was great. They ran an EKG, followed by X-rays. The doctor on duty evidently suspected the gall bladder. Since Jim hadn't eaten a bite of food all day, they could run an ultrasound. He did indeed have a problem with the gall bladder. At some point in there they called a surgeon. In the meantime, Jim was admitted to the hospital.

The next morning they ran a cat scan on Jim. It was suspected that he had a blockage in the bile duct, which he did. One doctor did a procedure that took care of that problem. He called the room & told me exactly what he had found & what he did. By this time Jim had jaundiced.

His gall bladder was removed the following day. His surgeon always explained everything to us in a courteous manner. I'm very pleased with the surgeon's treatment while Jim was in the hospital & on our two office visits since. He came by to see Jim two or three times each day in the hospital.

When we moved here almost five years ago, everyone seemed to complain about the old hospital. Then this nice new one was built. We had heard pros & cons about the new facility. Everyone who had anything to do with Jim was competent, cooperative, & pleasant. That includes doctors, nurses, technicians, the ER team & registration staff. I highly recommend the Heritage Medical Center.

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Really glad Jim's issue was resolved. When I have "visited" the HMC I had similar experiences with professional, friendly and caring folks.

I guess there are times when things don't always go well (we humans can be a challenging bunch) and that is what we usually hear about, the complications.

It is always good the hear the successes as well, thanks.

-- Posted by stevemills on Sat, Jul 9, 2011, at 7:27 AM

I went to Heritage Medical Center about a year ago with the worst headache ever. Keep in mind that I am the type of person that does NOT take medicine when I have a headache unless it is unbearable. I do NOT take medicine of any kind unless I just absolutely cant take the pain any longer. I only take my blood preasure medicine etc. on a daily basis. Everyone at the hospital treated me very nice and were very helpful until the doctor walked in to see me. He walks in, asks me what my problem is, I tell him that I have a pain running up the back of my neck across the top of my head causing a terrible headache that is some of the worst pain I have ever had in my life and that I feel stupid to go to an ER for a headache but I just couldnt take the pain any longer. I explained to him that I had taken 2 very strong prescription pain killers with no change in the headache at all. He put his hands on his hips and says..."What would you like me to do?". I look back confused because since he is the doctor I thought that he should know what to do without asking me...DUH. So at this point I am not really sure what to say so my answer is..."I would like to know WHAT is causing the terrible headache and I would like you to make it go away?" Then he asks me again..."What would YOU have me to do to make it better?" By this time I am thinking I have never had an experience with a doctor like this before and was wondering why he wasnt examining me somehow, maybe asking me what I think caused the terrible headache or do what you would expect a normal doctor to do but instead he just repeatedly asked me what I wanted him to do. I finnally tell him that I want him to do whatever it takes to make the headache go away and he then says..."So you want PAIN MEDICINE?". By this time I felt like he was insinuating that I am someone that would lie about a terrible headache to just GET pain medicine which anyone that knows me could tell you otherwise. I told him that I have a full bottle of strong prescription pain medicine at home that was prescribed to me by my physicial for arthritis in my back that I only take on occassion and I dont even take no where near the amount that my doctor has listed on the bottle AND that I had already took 2 of them with no change in the headache. During the entire conversation with this doctor, he was insinuating that I was only there for pain medicine, he was rude, unprofesional and uncaring. He did not do any type of exam on me and when I asked him what was wrong with me he was hateful in his tone of voice and said "Um, you have a HEADACHE.". He left the room and told a nurse to give me a shot of something and a few minutes later I recieved the shot which immediately took away the pain and almost put me to sleep. Then my husband drove me home. I followed up the next day with my regular medical doctor which sent me for Xrays etc. that showed I have large bone spurs on my neck and arthritis in my neck that caused the terrible headache.

Since the hospital decided to move WAYYY out the road makes it extremely inconveniant for people that live on the opposite side of Shelbyville then if and when I ever need to go to the hospital again I will be going to Tullahoma since it is just as close to me and since I have had a bad experience more then one time with the old hospital and now with the new hospital.

My sister went to the hospital here with severe chest pain and was told that she had indigestion and they sent her home. She continued to have severe chest pain and couldnt stand it anymore she was driven to Tullahoma where they told her she had a heart attack. I could explain this story in detail but I wont. I will only finish by saying she only uses Tullahoma hospital now for her problems and refuses to go to the hospital here.

-- Posted by AmericanWoman on Tue, Jul 12, 2011, at 11:11 AM

I met my daughter there about two weeks ago, she had kidney stones and was in awful pain after 3 visits to the Dr. over a two week time frame. I wanted to talk to the Dr. myself about her situation and he refused to come into the ER room and speak with me, said he was too busy. It's a good thing I was having a good day, what a jerk...

-- Posted by Disgusted on Wed, Jul 27, 2011, at 1:09 PM

Was he too busy to send a Bill to your daughter?

-- Posted by Unique-Lies on Sun, Jul 31, 2011, at 11:37 AM

Be sure to pay that bill in 30 days or less. Anything over that and they will sue you. And if you only pay on it once a month, you'd better be sure you pay within 30 days each time, not 32 or 33 days because they will garnish your wages. Seems most everyone in town who goes there gets sued and garnished. Seems paying once a month is not enough. What I'm saying is, if you pay on the 15th of each month, don't wait until the 16th or 17th or you are out of luck. The Attorney that represents them is merciless.

-- Posted by justmytwocentsworth on Mon, Sep 19, 2011, at 10:53 AM

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