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Gouged...Again???

Posted Thursday, January 8, 2009, at 4:29 PM

Should city and county officials take some steps to at least let Charter be aware, as if they really care, that many cable customers in Shelbyville and Bedford County feel they are being gouged?


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I recently moved to town after living in Bell Buckle in an area where Charter was not available. I signed up for Charter in August for $93.00 including cable and internet. I just got my January bill, it was $128.00. I drove to the Charter office in Tullahoma to discuss it with them. I could not get past the front office girl to speak with anyone else and the best I could get from her was she didn't even have charter at home, she was on dish. Go figure....

-- Posted by ontheoutside on Thu, Jan 8, 2009, at 4:56 PM

Actually I am feeling gouged everywhere lately not only by Charter but by the electric company and the gas company. What the heck is a TVA fuel charge anyway? and why is it 60$? As far as Dish vs Charter..well Dish isn't much better as far as the prices go. I guess they know they have got us and it is either pay what they want or sit in the dark and cold and look at a dark wall.

-- Posted by Dianatn on Thu, Jan 8, 2009, at 6:16 PM

Dianatn - I understand what you're saying about electricity bills, ours was super higher than normal this month, and I've yet to really figure out why.

Also, we have directv, and I think their rates are pretty reasonable and the service is good, although it tends to go out when it's raining really hard.

-- Posted by cfrich on Thu, Jan 8, 2009, at 10:27 PM

Yes. Please let charter know that they are price gouging. We need Comcast and ATT to set up in the Shelbyville area and maybe we can receive a fair price for TV and internet.

Charter promised me that I would save money if I had their service. A total price $25.00 less than Direct TV and no phone line needed for high-speed cable internet. The installation fee from Charter almost made me choke but I was assured that over time I would save money. The initial package was cheaper but if you include the cost of installation and a cable, modem spread over 6 months the total cost is not a very big savings. Charter further told me that my internet would cost $29.99 and now they have raised it to $44.00, thanks Charter.

In the near future, wireless internet is supposed to cover the Shelbyville area and the monthly cost is for life. This information came from the both set-up in the mall on Old Fort Parkway in Murfreesboro, TN.

-- Posted by bigpopa5867 on Fri, Jan 9, 2009, at 12:42 AM

Isn't everyone aware what the salary of the TVA CEO is --- how much it was raised --- and how much bonus he got? Duh-- that money has to come from somewhere.

-- Posted by countrygal2008 on Fri, Jan 9, 2009, at 7:16 AM

In regards to electric bills, I find it funny that they had a rate increase due to the high cost of gas but if anyone has seen gas prices lately then you know that isn't the case anymore. TVA is now already warning customers that due to accident in east Tennessee, we will be seeing another rate increase because we the customers have to pay for their mistakes. I find it funny that they are talking about another rate increase when they haven't even mention a reduction due to the decrease in gas prices. Like many, I was definitely shocked by the high electric bill this month since it was the highest I had ever had even though I done extra things to try and conserve energy.

TVA and Duck River could care less though . . . they are too busy paying their CEOs more money and building new buildings that really aren't needed. Maybe everyone should boycott one month and not pay their light bill. Can you imagine them turning the power off to every home in Bedford County? LOL!

-- Posted by jaxspike on Fri, Jan 9, 2009, at 8:06 AM

Also, Charter has always been a big joke here in regards to rates and prices . . . they tell you one thing and then a few months later everything goes up. Plus, they are the worse about dealing with in regards to any issues you might have.

-- Posted by jaxspike on Fri, Jan 9, 2009, at 8:20 AM

Also, we have directv, and I think their rates are pretty reasonable and the service is good, although it tends to go out when it's raining really hard.

-- Posted by cfrich on Thu, Jan 8, 2009, at 10:27 PM

_________________________________________________

I've been a Dish customer for years, but have decided to go back to directv also, CFRICH. I had forgotten about the rain issues though. Dish didn't seem to have as much trouble as Direct in relation to weather. (not sure why?). At any rate, Direct has some pretty good offers available right now including free HD/DVR receivers and free installation and their programming is cheaper than I have been paying with Dish. I have installer's coming at the end of the month. If anyone else decides to switch over, just tell them I sent you... ;^)

-- Posted by Mike Molder on Fri, Jan 9, 2009, at 9:36 AM

My daughter has Direct and she only has the regular package and 1 premium station which runs about $100.00 per month plus she has to purchase her internet service from the phone company which runs her another 45.00 a month. So that is 145.00 per month for TV and internet.

I was under the impression that the TVA fuel charge was suppose to go down? What happened to that?

-- Posted by Dianatn on Fri, Jan 9, 2009, at 9:42 AM

I'm doing a story on the surcharge and I'd love to hear from some of you. Please call me at 684-1200 or email me at mreeves@t-g.com, but please include your name and phone number so I can contact you.

Mary Reeves

-- Posted by MotherMayhem on Fri, Jan 9, 2009, at 10:49 AM

Regarding the high electricity bills, they raised the cost because of the past few years of High gas prices, they are just playing catch-up, the problem is once they are caught up. Will the price drop?

Regarding Charter, just call up and cancel, Use their 1888 number do not call the local offices. Tullahoma and Shelbyville are useless when it comes to billing. When the Retention department asks why? Just tell them it is due to the high costs, they will lower it for you.

I have cable tv and the highest internet package and pay 102 per month.

If you want to save on your telephone bills use Vonage. There is another trick to lower that too, email me at sales@shelbyvillehosting.com for the quick how-to.

-- Posted by Evil Monkey on Fri, Jan 9, 2009, at 12:06 PM

My daughter has Direct and she only has the regular package and 1 premium station which runs about $100.00 per month plus she has to purchase her internet service from the phone company which runs her another 45.00 a month. So that is 145.00 per month for TV and internet.

I was under the impression that the TVA fuel charge was suppose to go down? What happened to that?

-- Posted by Dianatn on Fri, Jan 9, 2009, at 9:42 AM

____________________________________________

My bill is 87 a month with 4 receivers and HD programming. With a DVR receiver being one of the receivers.

-- Posted by Dolittle on Fri, Jan 9, 2009, at 1:03 PM

I guess were really getting the shaft. Cable/internet $165.00, Electric $513.00 and $98.00 of that was the surcharge. Every year in the past I put up outside Christmas lights until this year and I also put the tree up 2 weeks later than usual. We cut the heat back, unplug and cut off everything down to cell phone chargers and it still went up!

-- Posted by Disgusted on Fri, Jan 9, 2009, at 1:39 PM

Thats what I really don't understand about charter or direct why is the prices so different for everyone? Even if you have the same services.

-- Posted by Dianatn on Fri, Jan 9, 2009, at 1:46 PM

To answer your question, Mr. Melson: Yes, I think city and county officials should make Charter aware of the gouging that their customers feel. If we don't say anything at all, nothing will be done about it. Whereas, if we do say something, that increases the ever-so-slight chance that something might be done.

-- Posted by onenamil on Fri, Jan 9, 2009, at 1:52 PM

Jaxspike

You really should get your facts straight. Duck River doesn't see a dime of the TVA rate increase.

-- Posted by GoTitans on Fri, Jan 9, 2009, at 2:00 PM

MY electric did not go up much from last month, but the kids have cannot run around in their undies. Haha. I keep the thermostat at 66. If I did not have to pay for the surcharge I would really be doing good.

-- Posted by For the kids on Fri, Jan 9, 2009, at 2:26 PM

GoTitans . . . maybe you should learn to read. My comment toward Duck River was directed toward the building of the new facility.

Whatever floats your uneducated boat though . . .

-- Posted by jaxspike on Fri, Jan 9, 2009, at 3:01 PM

You really should step down off your high horse. Please explain to me how you would know the building isn't needed?

Whatever floats your uneducated boat though . . .

-- Posted by jaxspike on Fri, Jan 9, 2009, at 3:01 PM

Already resorting to insults? Seriously, grow up.

-- Posted by GoTitans on Fri, Jan 9, 2009, at 3:48 PM

It also seems these rate increases are not over TVA spokesperson said "the customers of TVA will have an increase to clean up the spill in East Tennessee" it seems now there is a new "spill" in Alabama.

Watch your wallet the increases just keep on coming.

http://www.tennessean.com/article/200901...

-- Posted by Dianatn on Fri, Jan 9, 2009, at 4:59 PM

But on the bright side of things Obama's Big Stimulus package will give American workers a whooping $10-20 dollars extra a week $10 for individuals and $20 for couples. So I guess that means I can give TVA the extra $40 a month ..oh wait a minute..my electric bill went up more than that :>( So I am still in the hole.

-- Posted by Dianatn on Fri, Jan 9, 2009, at 7:01 PM

Haven't lived in Shelbyville for many years, but I can say it's the same here in SW Illinois, regarding high gas/electric bills, Charter Communications, etc. We are all getting gouged. I'm old enough to remember being told that TVA was going to be so wonderful, making life so much better for the citizens of TN. Well, it appears that's not the case. How much does their CEO take home, the same as AIG, etc.?

-- Posted by jp1946 on Sat, Jan 10, 2009, at 7:05 PM

Diana, in response to the Obama's Big Stimulus package comment, seems he has revised that. Looks like we are gonna feel the pain as well as the change. I perdict us retirees Social Security payments to be reduced also. Fixed income is difficult when working with doctors and medical costs (as I am in a position to know).

-- Posted by cherokee2 on Sun, Jan 11, 2009, at 6:16 AM

cherokee2

Yea, I read that also, Obama said we are all going to have to give some skin in the game but it seems some of us are already giving skin with more to come. But I also read where the Bush Tax cuts for the wealthiest Americans will remain until it expires in 2012. Obama has another first to look forward to I guess, he's the first President in history to break campaign promises before he is even President.

I read Obama's plans for our future from his website and honestly I didn't see much change much less any hope.

I realize he is inheriting a lot of problems but we have to remember he knew of these problems BEFORE he starting making empty promises.

-- Posted by Dianatn on Sun, Jan 11, 2009, at 11:56 AM

I feel sorry for the people who swallowed his promises hook,line,and sinker. Its funny to me how he was supposed to get the country free from 8 years of Bush politics, Change is sure startin to look like more of the same.

-- Posted by greasemonkey on Sun, Jan 11, 2009, at 3:55 PM

Funny.. Bush is still in office. 8 days and counting ;) And Obama has said, over and over and over and over and over and over and over and over and over that it will not happen overnight, within weeks or even within months. His plan to infuse money into local economies is a brilliant idea. Given the fact that he wants to put 4 million people back to work so they can earn their money, rather than simply handing out billions of dollars as Bush did.

-- Posted by nascarfanatic on Mon, Jan 12, 2009, at 7:35 PM

He's closing Gitmo, where 200 plus prisoners are being held with not one single shred of evidence to any crime whatsoever. That isn't more of the same. And before you claim he is letting terrorist free, just remember what McCain was, a 'POW' who did nothing wrong... just like the 200 plus prisoner in Gitmo.

-- Posted by nascarfanatic on Mon, Jan 12, 2009, at 7:37 PM

Nobody said it was going to happen overnight. And yes Obama wants to produce more jobs but these jobs will not even begin until sometime in 2011 if you are unemployed could you wait until 2011 to get a job?

Yes Obama is going to hand out the balance of the 700B TARP fund but he is still handing it to banks..please understand I really want him to do good but think realistic here..there was over 1 million jobs lost in the past 2 months..wonder how many of those 2M are homeowners? What bank in their right mind is going to refinance anyone on unemployment much less someone whose home value has dropped below the mortgage and without a job. So in reality it doesn't matter how much money Obama hands the banks it will not matter to the people who are losing their homes due to foreclosure.They will never see a dimes worth or relief from the banks simply because those people who were once credit worthy are no longer credit worthy.

And yes Obama is closing Gitmo, this was a no brainier, but Obama himself said this too would not happen even within the first 100 days in office.

My problem is Obama said he would be working to help the little people..he said it over and over and over. $40 a month is not going to help anybody do anything except maybe purchase another tank of gas.

Obama is not the miracle everyone was hoping for, he is just a man. If he can just stop people from losing their jobs then he will do fine by me. But I personally do not think he is talking in the right direction for that but we shall see

-- Posted by Dianatn on Mon, Jan 12, 2009, at 8:44 PM

If you really think his plans for the economy are brilliant, then I don't know what to say. He just assisted in the biggest scam on the american people in history, with the help of his twin Bush. They call it TARP and so far 350 bil have gone up in smoke with more of the same on its way.

-- Posted by greasemonkey on Mon, Jan 12, 2009, at 10:12 PM

They don't even know where the first 350 went. Its like "uh,we screwed you on the last 350 but iwe will do something with the rest, we promise".

-- Posted by greasemonkey on Mon, Jan 12, 2009, at 10:15 PM

I'm sorry 2nd biggest scam. First place goes to Al Gore and global warming.

-- Posted by greasemonkey on Mon, Jan 12, 2009, at 10:21 PM

Yea I dont know about you but I could use some global warming right now.

-- Posted by Dianatn on Mon, Jan 12, 2009, at 10:36 PM

I could have used some about 9 last nite while I was feeding horses, the weather said it was 39, but I think they were smoking something.

-- Posted by greasemonkey on Tue, Jan 13, 2009, at 8:28 AM

Global Warming does not only mean that it is getting hot... It means that there are huge shifts in temperatures in the most unlikely time... Remember two weeks ago it was 76 degrees in December... Thursday the high is 28 degrees... A shift of 50 degrees... That is the point.. It's only concentration does not rest in the fact that it is just getting hotter.

-- Posted by nascarfanatic on Tue, Jan 13, 2009, at 9:35 AM

Global Warming does not only mean that it is getting hot... It means that there are huge shifts in temperatures in the most unlikely time... Remember two weeks ago it was 76 degrees in December... Thursday the high is 28 degrees... A shift of 50 degrees... That is the point.. It's only concentration does not rest in the fact that it is just getting hotter.

-- Posted by nascarfanatic on Tue, Jan 13, 2009, at 9:38 AM

I think that was meant as humor, fanatic.

-- Posted by tgreader on Tue, Jan 13, 2009, at 10:00 AM

Yes it was meant as humor. Not as funny as people trying to explain global warming, but oh well.

-- Posted by greasemonkey on Tue, Jan 13, 2009, at 10:12 AM

A Charter rep. promised us service for $19.95/month HA! The first month's bills was $49.00! Currently my Charter cable and internet is $111.00/month.

When we can NOT connect to the internet (which is often) they 'DO NOT' prorate the bill and they are NOT even supplying a service during that time!!!!

Yes please do let Charter know they are ripping us off!

-- Posted by daisy mae on Wed, Jan 14, 2009, at 3:55 PM

Being a single parent, it is very hard to afford anything these days. I turned my cable/internet off almost 2 years ago because of the high prices. I still do not have cable and recently got new internet service through Verizon. I only get 5GB a month, but that is enough to meet my needs. I can get the weather, movies, music....basically anything I need off of the computer. If you are tired of paying high prices for cable or satellite, STOP PAYING IT!!!! Go out, get an antenna and get back to the basics. Eventually, they will have competition and the prices will be lowered. But right now they know there is a demand and they will milk it for all they can!!!

-- Posted by bcpwoman on Thu, Jan 15, 2009, at 5:39 AM

Well as far as Charter is concerned, I myself quit using them years ago because of the price increases on a yearly average if not every six months. I have been with direct for over 7 years and the price has only went up three times in this period of time. And for Duck River, I myself think it's a crying shame that they would turn off utilities on houses that there are several small children and the parents are doing all they can to pay the bills every month. My daughter and husband came across hard times this winter due to the economy like many others have, they have three small children 5, 3 and 11 months old, my daughter didn't want to tell me the bill was due since we also have had some rough times so instead she said nothing and they lived without utilities for several days in the cold until the oldest child told me about camping out in the house. I then went to Duck river and paid the bill for them. But the point is Duck River makes so much off of it's customers that they should have a program for those who really need it to keep lights and heat on for those who are older, or have small children at home who need the heat. Maybe if we paid less for the celebration lights at christmas they could then donate some things to those who need it. Just my opinion.

-- Posted by sporty on Sun, Jan 18, 2009, at 9:17 PM

sporty

The electric company can not legally cut your services off if it is below 32 degrees, of course they can wait until it gets to 33 degrees then snap it off even if it is suppose to be zero during the night hours.

I would suggest anyone having a hard time paying their electric who is out of work or on a limited income to visit the Human Resource office next to Shelbyville Power. Maybe they could be of some help I know they help a lot of people but I do not know what their funds look like right now. Also consider going to Good Sam they will help as much as they possibly can (they are real good folks down there)

I am hoping for a early spring.

-- Posted by Dianatn on Sun, Jan 18, 2009, at 9:39 PM


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Bo Melson is a retired sports and police beat editor of the Times-Gazette. He passed away November 15, 2014, at age 81.
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