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Thursday, Aug. 28, 2014

Just do the job!!!

Posted Tuesday, February 3, 2009, at 4:17 PM

Do I have good reasaon to wonder why some people just can't take the time to do their job?

Tuesday I received a priority package from a top delivery firm. Get this! It was shipped January 9. It was a part I needed for an electronic item. I had already given up and bought a new item.

My wife bought a new car from a company in Murfreesboro November 20. They were going to take care of the title. The title is in the state system...but still no title received here.

Tuesday we received an envelope only only from our telephone company. We had a sustitue carrier Tuesday. Out thought is it was delivered to the wrong address in our neighborhood. Someone tried to do the right thing by putting it in our box...but forgot to put the contents of the envelope in it.

My wife had her insurance switched to her new car the day after the purchase. A few days later she received the new policy and insurance cards...made out for the car she had just traded. That's not the local agent at all, just the company he represents. He straightened that matter out quickly.

So, we call in an attempt to straighten sych matters out as quickly as possibly...and get a machine that tells us what number to touch for all kinds of problems... except the one we are calling about. Finally, there is connection to a real person and a recorded voice says, "We are receiving a high volume of calls at this time. Your call will be answered in the order it was received. That is true. I'm not surprised at all by the high volume of calls.

The iteems listed here, unfortunately, are only a few such instances.

Have you had any similar problems?


Comments
Showing comments in chronological order
[Show most recent comments first]

I can not keep count of the times I have hung-up in exasperation from 'customer service'.

-- Posted by stevemills on Tue, Feb 3, 2009, at 4:36 PM

I recently received a cancellation notice from my insurance company. It stated that if I didn't pay the premium for my car insurance by the 5th of the month, my policy would lapse. The letter was dated the 7th. It was postmarked the 15th.

Fortunately, there was an error (shocking!) and the payment had been received and posted to my homeowners premium, instead of the car premium. Otherwise, I would have driven my car for 10 days, completely unaware that I was uninsured.

These kinds of things make me insane.

-- Posted by Nobody'sFool on Tue, Feb 3, 2009, at 5:00 PM

What I really hate is when I press 1 for English I get some dude that "THINKS" he can speak English.

-- Posted by Dianatn on Tue, Feb 3, 2009, at 9:19 PM

"Otherwise, I would have driven my car for 10 days, completely unaware that I was uninsured."

And the sad thing is, by law, you would have been help liable regardless. You should have made other solutions... That's what they would have stated in court, right?

Really I sympathize, which is why I am staying local as possible with my business. If I find it stagnant then I will start branching out to larger fields. I can fix peoples' issues faster locally then I can over the phone; if they are not familar with certain procedures. It shows a personal touch and they get the attention they paid for.

-- Posted by Evil Monkey on Tue, Feb 3, 2009, at 9:21 PM

Ask any single parent in Bedford County about the child support system here. That's enough to make you sick. Spend hours in the courthouse on a day you are supposed to be at work, after the non custodial parent has been given chance upon chance upon chance, just to find out they are lowering his support payment by almost half and he avoids the jail time that they have been threatening him with for over a year. There is nothing you can say or do, you just have to suck it up and realize that you are nothing but a number to them. And this is one of the better outcomes!!!!!

-- Posted by bcpwoman on Wed, Feb 4, 2009, at 6:37 AM

I had recieved a statement from our satelite company saying our bill was overdue and if it wasnt paid by credit card within a very few days it would be turned off. After calling the satelite company they said the same thing that it hadnt been paid. So I paid the bill the 2nd time and was in the process of getting my reciept so I could show these people where it had been paid the 1st time. Several weeks later I get an envelope in the mail from the satelite company and all that was inside was my 1st payment to them with no note or anything, it had been cut in half with a letter opener. So basically they cut it in half as they opened it but yet sent me a letter saying it hadnt been paid instead.

My husband went and made a house payment December 1st 2008 and the bank told him that the house had been paid off the 1st of November...the house was schedualed to be paid off in February of 2009. After a very lenghthy process of standing in line at the bank while they made phone calls, then after several phone calls from us to them it was finnally discovered that they had took our insurance and tax money out of our escrow account and took it upon themselves to pay off our house. We have done business with this band for 27 years...now we have a new bank. :)

-- Posted by AmericanWoman on Wed, Feb 4, 2009, at 7:17 AM

My daughter got married in Dec. and she had her car insurance changed to her husbands. Jan 1 I called our insurance company to have her car removered, traveled to Tullahoma to sign a paper stating it was removed. Monday I relized I hadn't recieved any paper work stating my change, so I called the insurance office again and found out it hadn't been removed yet so now I have to pay for it again this month. So my daughters car is double insured, I guess thats better then not at all.

-- Posted by bellbuckletn on Wed, Feb 4, 2009, at 8:15 AM

Where are all these places that don't require courtesy or competency when one has a less-than-perfect person wanting employment?

I've seen plenty of people with intelligence,skill,a strong work ethic and good manners struggle to acquire or retain a decent job.

I've seen lots of seriously flawed people stay unemployed.

So,where are the jobs that can't manage to hire functional adults to work for them?

If they want able employees,we've got some willing to perform well for their company.

If the job description demands rudeness,sloth and foolishness,well,we can fill that order,too.

There could even be special assigned employees for different groups.

Is the customer blind or deaf? Punch #1.

Does the customer speak a language other than English? Punch #2.

Does the customer need someone surly,someone to take unwarranted abuse or someone to deal with an Eye Dee Ten Tea error? (ID10T)

There are folks out there just waiting to serve as needed.

I'm sure there are businesses (outside of fictional sit-coms) that could use workers from Bizarro World who carry their signs in one hand and their Darwin Award in the other.

(Maybe,they need a business failure for a tax write-off?)

I just wish I'd know hown to locate such employers back when I couldn't empty a boot full of water with the directions printed on the heel.

I'd have a much thicker resume' today.

-- Posted by quantumcat on Wed, Feb 4, 2009, at 8:56 AM

bcpwoman,

You are absolutely right! I have been waiting on child support for almost a year now. I took him to court and leagally did what I had to do but have yet to see any money. Good thing he has not made any contact because in a few more months that is considered child abandonment.

-- Posted by honda14 on Wed, Feb 4, 2009, at 9:10 AM

bcpwoman, I am so glad you posted about the child support system. I have to go in 2 weeks over my sons father not paying. For the last 3 months he has sent $5 in. He hasn't seen my child in nearly 2 years. I'm glad I went ahead and put in for the whole day off of work. Now the fun part will be seeing how much they drop his payments. That whole system is getting to be ridiculous. It would be great if they would figure out what I pay every week for daycare, groceries, medical insurance, and doctor bills for weekly allergy shots, then set the child support. Maybe then, his payments would be raised instead of lowered. Doubtful, but maybe!

-- Posted by candasons07 on Wed, Feb 4, 2009, at 10:06 AM

honda14,

They won't terminate his rights unless you have someone willing to step in and adopt. I have seriously considered that!!!!

candasons07,

I have figured out that it doesn't matter how much you have to pay out as long as the noncustodial parent is ok. I have had to borrow money to make sure my kids have what they need, not want, need, but that doesn't matter. I pay for everything, including insurance, and still i am not even getting the court ordered support. He laughs about it and says 'I am doing what I can!' I think not. But my case is mild compared to others. There are some parents who still are not getting any support, yet the NCP is still walking around free able to produce more children that they can't pay for. Something needs to be done. It's a shame that I spent so much time in the courthouse on this that I have learned so much from other parents. To all those NCP who are taking care of their responsibilities, KUDOS!!! You are 1 in 1000000!!! To the dead beats, we didn't create these children by immaculate conception! Grow up and take responsibility for your actions.

-- Posted by bcpwoman on Wed, Feb 4, 2009, at 11:09 AM

How many times have we all went to a fast food and ordered "to go" only to get home and it not be correct?

-- Posted by shelbyvegas on Wed, Feb 4, 2009, at 11:56 AM

You know, everyone really needs to be careful who they have children with.

-- Posted by wahoo on Wed, Feb 4, 2009, at 12:13 PM

Should have told that 16 years ago, and so on!!

-- Posted by Momof3&3step&1gran on Wed, Feb 4, 2009, at 12:24 PM

bcpwoman,

My husband is wanting to adopt my child and has been for a while. He is all my child knows anyway.

-- Posted by honda14 on Wed, Feb 4, 2009, at 1:18 PM

bcpwoman,

My husband is wanting to adopt my child and has been for a while. He is all my child knows anyway.

-- Posted by honda14 on Wed, Feb 4, 2009, at 1:18 PM

Then you should have no problems!!! God bless your husband for loving you and your child that much! If we could all be so lucky!! Good luck to you!

-- Posted by bcpwoman on Wed, Feb 4, 2009, at 3:02 PM

Thanks bcpwoman.

-- Posted by honda14 on Thu, Feb 5, 2009, at 8:12 AM

Lack of money is bad enough but it's worse when a parent can't/won't support a child emotionally.

Some are so empty inside they have nothing to give.

Others would be generous if they had access to their kids.

This doesn't just apply to the NCP.

Too many children live with their parents and see them every day but they remain less than strangers.

That can result in the children accepting even abusive relationships if they offer some recognition of their existence or the occasional bit of positive treatment.

People who haven't been taught that they have worth and dignity and deserve love aren't apt to respond to life as those who are emotionally intact.

They can't give to others what they don't have themselves and can't grasp society's moral values when they have no frame of reference for them and never built the foundation for being a caring,responsible person.

Even people who have known love can feel pain over never connecting with that one person who was absent from their lives.

The lucky ones will have that void filled by friends,teachers,God or other family members.

The less fortunate might utilize drugs,violence or anything handy to feel real and alive.

Too many will have soulless encounters and produce another generation of children they can't bond with.

The government and charitable organizations can provide money but that's not enough.

Our children need love and reassurance that their existence is not a mistake.

One doesn't need to be a custodial parent to provide that.

Some NCP's might spoil youngsters with material items to stay the "good" parent.

But,truly good relationships are about connecting with a child and affirming who they are.

It's about helping them become the best they can be.

That's a more important form of child support than dollars and cents.

A person doesn't even have to be genetically or legally connected to a child to offer it.

The monies need to come in so the adults who ARE there for our kids can concentrate on feeding their minds and souls and not just worrying about putting food on the table or meeting other needs.

If you can't provide for your child financially,get prepared to support them in other ways.

If you can't do for your own child,love someone else's.

That nurturing not only benefits the child who receives it but the adult who gives it.

-- Posted by quantumcat on Thu, Feb 5, 2009, at 11:34 AM

bcpwoman,

I work with a guy who has custody of his two children. He also has to take off work because the mother of the two children thinks she shouldn't have to pay child support. The court reduced her child support to...get ready for this...a whopping $4.55 per child per day....that's it. That's what it averaged out to be. And then she complained about having to pay for the time she actually has them. What a LOSER!

-- Posted by dansgal on Thu, Feb 5, 2009, at 2:09 PM

OMG don't get me started on Sears and Dell!

I hate calling Dell when i am working on computers for customers and get 3:00 in the morning India time.

I have lived overseas... and understand a wide variety of accents but sometimes i just get irritated cause it is hard to understand..

And Sears.... GRRRRR i had a peice of junk i paid

800.00 for and could'nt get the time of day out of them cause i did not take out a suppliemental warrenty for 200.00 extra a year.

GRRRR

-- Posted by 4fabfelines on Thu, Feb 5, 2009, at 3:05 PM

quantamcat,

I couldn't have said it better myself! There have been plenty of times where I really wanted to be at one of my child's ball games, class field trip, etc. but couldn't because I had to work. Taking off was not an option. If it weren't for my wonderful family, I would have lost it a long time ago! But it would be nice to have the money that the court has awarded me in judgements against my ex, just so I could afford to take my kids on a vacation, go get them the clothes that they need, or not have to worry about how I am going to pay for the braces that are coming up. Instead, they tack it onto the child support which is not much of nothing anyway. But my children know that their mommy loves them and will be there for them. I just wish it could be a stress free mommy!!!

-- Posted by bcpwoman on Thu, Feb 5, 2009, at 3:05 PM

bcpwoman,

I work with a guy who has custody of his two children. He also has to take off work because the mother of the two children thinks she shouldn't have to pay child support. The court reduced her child support to...get ready for this...a whopping $4.55 per child per day....that's it. That's what it averaged out to be. And then she complained about having to pay for the time she actually has them. What a LOSER!

-- Posted by dansgal on Thu, Feb 5, 2009, at 2:09 PM

Hmmmmmm?!?!?! Sounds like my ex!!!! I could tell you stories!!!!!

-- Posted by bcpwoman on Thu, Feb 5, 2009, at 3:07 PM

dansgal,

That is ridiculous! In my opinion, you can't put a price tag on what it costs to raise a child.

-- Posted by honda14 on Thu, Feb 5, 2009, at 3:35 PM

I know!!! It's a sad situation.

-- Posted by dansgal on Thu, Feb 5, 2009, at 4:00 PM

Since we are on a topic I am very experienced at:child support

I will offer my advice to anyone who will listen.

I have been fighting my ex in court for 14 years over the amount and frequency( or should I say non existent) payments. We go several times a year.

He is at this time 28,000 or so in arrears and falling farther everyday.

The system has fallen short of my expectations constantly, every three months I show up for court and he is nowhere to be seen as is the usual case.

I must say my case is in Manchester court even though I live in Bedford Co.

He has had nothing to do with the children(per his request) for 5 years now. I have had two and three jobs, ate raman noodles, and did without for a long time to make sure my three kids were taken care of.

You should be careful who you have kids with and have them checked out completely!!!!!

I love my kids and wouldn't change anything about them.

They have a stepfather(for 4 years) who has taken on the task of helping raise three teenagers and he is doing his best. He has two of his own and has never missed a payment.

If you are counting on the system to help in any way.... DO NOT... they are overworked and underpaid, just like teachers.

This is how it works in my case:

He pays a few hundred, gets a job works two weeks,

of which I get only paid the second one, quits, goes to court, tells them he has a new job, quits before the paperwork gets there, has the court date rescheduled for three months, and it starts all over again. And this is all within the guidelines that the case workers have to follow.

You can't hire a lawyer because all the money you get goes to the children, and you get tired of bugging an already overworked case worker about your information.

At one point when the children were younger, I requested to have help with child care(not food stamps or a check) at one of our County facilities, they told me I would be better off quitting my job and collecting everything I could. I refused, and was refused help (made too much).

It's not all about the money though, eventhough it would help. They have not had a constant father figure. We have had some great coachs, a super uncle, and patient step father.

I'm not bitter or upset because all facilities have a set of guidelines they must adhere to for things to be fair.

It's has made me work harder and appreciate more, but I have missed a lot of the younger years of my children, mostly spent with baby sitters and friends and family.

I take full responsibility for my children and how they were raised, they are good kids despite my single parent status for most of their life.

We deal with anger issues and resentment everyday, and I get it all since I am mom and dad.

If there are any fathers out there like my children's father, I challenge you to take responsibility for YOUR children. You may think your reasons for not taking care of them are just, but you are only hurting yourself and your children.

STEP UP AND FINALLY ACT LIKE A PARENT!!!!

Get involved, work something out even if you hate your ex.

-- Posted by brown eyed girl on Mon, Feb 9, 2009, at 10:57 AM

Regarding dealing with businesses which do not perform the services you are paying for; I have a few suggestions:

1.Documente the facts as they happened, by date, time, location, etc.

2.Speak to the immediate supervisor of the person whom you feel is responsible for "dropping the ball" and furnish them with a copy of your documentation.

3.Explain to the immediate supervisor in a very polite but firm manner that if this poor service continues to occur that you will be contacting their supervisor and requesting that they be present. You might also mention that although you are a busy person that YOU WILL CARRY THIS ALL THE WAY TO THE TOP SUPERVISOR IN THE ORGANIZATION IF NECESSARY. THAT WILL GET THEIR ATTENTION.

4. Document the discussion you had with the immediate supervisor

5. If the sorry service continues then follow through as promised.

I recently moved to a different community and was having problems with receiving my mail. When discussing it with my neighbors I found they were having the same problems. Knowing that the Post Office has a chain of command I was careful to start at the bottom and follow the 5 steps as out-lined above and the result was we got a new Post Office manager. That was about 6 months ago and I've had no problems since.

-- Posted by Brown Biscuit on Mon, Feb 9, 2009, at 7:07 PM


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Bo Melson is a retired sports and police beat editor of the Times-Gazette.
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