The caller Wenesday morning was trying to sell me a subscription to Editor & Publisher magazine, an institition among American journalists.
She spoke with a heavily accented voice in stilted phrasing that didn't sound like American English.
Her accent: Asian Indian. Her location? India, probably.
Sounds like E&P, as journalists know the magazine, is outsourcing their calls.
Just as Charter Cable locally has done in the past. Imagine, having to call the other side of the world to find out why the cable's out on your street. And just as countless American firms are doing with, probably, still more to come.
I have no quarrel with people from India, those who work there and those who now run so many of America's motels and convenience stores. But it's just not, well, American, to import jobs to foreign countries when our own people would gladly take those positions. Too many jobs at call centers, other types of "help line" positions and virtually anything not requiring an employee's physical presence are being moved overseas.
Managers claim it's more cost-effective to outsource. But what happens when Americans can't purchase products because what would have been their paychecks are sent elsewhere?
We regularly hear of plant managers and human resources personnel claiming some Americans are too lazy and unappreciative to work.
So, what's the truth? Are there jobs that go unfilled by Americans, causing them to be exported (or, in some cases, workers to be imported)? Or are managers just making excuses to hire Third World employees at abusively low pay scales?