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Help for Americans by AmericansPosted Wednesday, November 7, 2007, at 2:18 PM
If a company's going to do business in the United States, they should have help lines answered in America by Americans.
This point was made clearly this week when my parents struggled to set up their new cell phone.
They've had an old, analog phone from a company which specializes in accounts for those with relatively low usage.
The company, which doesn't have a local office, attempted to switch them to a digital phone and the troubles began.
They sent a "new" reconditioned phone -- upsetting to my parents because their previous phone actualy was new -- which was defective and cut off as soon as I or anyone else answered their outgoing calls. My parents' number was also changed despite being specifically told it wouldn't be.
After two days and hours on the phone, the firm's finally sending another phone.
Most of the problem was because of communication: The call center was obviously in a foreign country, according to my parents. Both sides had trouble understanding each other.
Remember when, if you had problems with practically anything you bought, local help was available? Or, at least, from individuals in the United States?
Just another example of a company trying to cut costs the arrogant way by transferring jobs out of the country.
I don't have a problem with foreigners. I wish them the best of luck and hope they achieve highly -- but not at the cost of Americans who have lost jobs because people in other nations, whose sense of self-worth has been destroyed through generations of abuse and arrogant leaders, will work for far less pay than they deserve.
Anyone, in any country, should be able to obtain technical help for malfunctioning products from people who speak their own language fluently. Maybe some day the tide will turn back toward America.
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David Melson is a copy editor and staff writer for the Times-Gazette.
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