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Friday, Nov. 21, 2014

Dispatchers need to know area

Posted Wednesday, January 9, 2008, at 9:55 AM

One point to add to the Bedford County Communications Center dispatching situation:

Last Friday, Duck River Electric needed a Bedford County deputy to help direct traffic around a work area on Coble Road, west of Shelbyville off State Highway 64.

The Com Center (not city) dispatcher instead sent Shelbyville city police to Coble Circle, off South Cannon Boulevard, before correcting herself with on-air apologies a few minutes later and notifying deputies and city police, both of whom were already questioning the dispatch.

One major clue the dispatcher should have picked up on: Duck River Electric doesn't handle power lines inside Shelbyville city limits.

I suspect one problem at the Com Center is that dispatchers are being hired who aren't familiar with Bedford County's sometimes confusing maze of roads (too many similar names).

I'm not saying every hire should be a "local." But, on the other hand, familiarity can be helpful.

Emergency dispatchers have a tough task. Hopefully the problems at the Com Center can be resolved. Lives depend on their employees' performance.


Comments
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dozerman,

Thats a noble response, but it really doesn't help fix the problem with people picking each other apart. It just lets people know that people are picking each other apart. Thank you for letting us know that people are picking each other apart, I am sure that will help not destroy and not make mistakes that could ultimately affect you or your property.

-- Posted by Evil Monkey on Wed, Jan 16, 2008, at 10:58 AM

I have been reading these comments made over the last several weeks. And to my knowledge all I see here is a certain few picking to death things that have gone on. To me I am loosing repsect for these types of things. Everybody has mistakes and even things they dont want others to know. Wouldn't it be better that the people down grading what has happen would stop and try to help solve the problem and move froward with progress than just setting here down grading people. Seems to me they dont want to help but distroy.

-- Posted by dozerman on Tue, Jan 15, 2008, at 8:12 PM

Evil...but hillarious!

-- Posted by LauraSFT on Tue, Jan 15, 2008, at 11:16 AM

Evil Monkey...your...your...just evil :) LOL!

William

-- Posted by HorseGentler on Fri, Jan 11, 2008, at 9:51 PM

Honestly, I think it would be a good idea to hire someone with Tourette Syndrome to be dispatcher.

-- Posted by Evil Monkey on Fri, Jan 11, 2008, at 7:29 PM

Several years ago I knew a person employee at the Com Center, who suffered from Manic-Depressive Illness and apparently would not take the needed daily medications. So for the health and safety of Bedford County residents it may be helpful if the Com Center put in place a screening process or background checks for future employees.

-- Posted by pretzl on Fri, Jan 11, 2008, at 3:25 PM

ILOVEBEDFORDCO,

That is correct. Most of the time, when a caller calls 911 from a landline, the Residence name, the address, phone number shows up on the screen. It also tells the dispatcher exactly what agency to send. Cell Phones are somewhat different, meaning the caller may be mobile and anyone can be calling. Dispatchers were getting the general location of the caller and their cell number on the screen. That's why it is crutial for a dispatcher to VERIFY all info with the caller. That is the reason dispachers need to be atleast somewhat familiar with city and county. If you noticed I said MOST of the time. I mean there are commputers involved, so they are not perfect. Things are going to happen. Yet another reason why dispatcher need to know the area. What if those computers go offline?? Then what?? The answer to that question has already been answered in previous comments.

To answer the "walkie talkie" question, to my knowlege there are no location tracking integrated into the radios There are idetifiers installed to the radios, just to let dispatch know who the radio is asigned to. If the person radioing in, or this dispatcher does not know the area, well, they are in a mess

I hope that answered your question. If anyone has question, I will answer them to the best of my ability

-- Posted by Jason"Duck"Barber on Thu, Jan 10, 2008, at 2:11 PM

I mean to say will the comm center know the area well enough to know who to send or will they have to ask fire or police of exact location?

-- Posted by ILOVEBEDFORDCO on Thu, Jan 10, 2008, at 1:36 PM

to : Jason"Duck"Barber

I have an actual question. I know when you call 911 from a phone it will show up on the comm center screen with your location. I don't know this to be fact, but I bet it tells them who to page out also. I see a lot of fireman with walkie talkies and all the police cars with their own radios installed. If they need help and report by radio does anything come up on the comm center screen? Will they know the area well enough to know who to send?

-- Posted by ILOVEBEDFORDCO on Thu, Jan 10, 2008, at 1:12 PM

Thanks for the compliment, Doolittle. To be honest,I am Glad I am in no way affiliated with the mess that is going on there. I was fired for standing up for what I thought was right, and also doing something constructive {designing my own mapping program} that could be beneficial to the county. Yes, in working on that project, I violated a policy, working off of my USB jump drive.

And making my point to a Mapping Vendor, was deemed as "unprofessional conduct". There were several roads that were not even his NEW mapping program. I told him, "You would think a $100.000 mapping program would have the most current roads on it."

If you don't believe me, I am sure they still have my personnel file. Its open to the public, go check it out. I have nothing to hide, unlike them.

-- Posted by Jason"Duck"Barber on Thu, Jan 10, 2008, at 12:41 PM

Why aren't you still up there at the Comm Center, Duck? I thought you did a great job while there. I'm sure all those years as a fireman and the fact that you have always lived in Bedford County would be helpful. Sure appears they could use someone who knows what they're doing.

-- Posted by Dolittle on Thu, Jan 10, 2008, at 9:06 AM

I had this weird vision of public officials getting their paychecks by having to go on "treasure hunts" throughout the county like those hobbyists who find and leave tokens in little "geo-caches".

If they had to know all the sites to get their salaries as well as provide services,I bet they'd have every acre memorized in a heartbeat.

(I'd probably take fluorescent paint and label each house in huge letters like they did for Black Draught and Rock City.)

Seriously,this isn't about bashing.

It's about safety and efficiency.

Let's have some drills,get them done right and show the taxpayers we know how to do the jobs correctly before it becomes a matter of life or death and the system is found wanting.

-- Posted by quantumcat on Wed, Jan 9, 2008, at 11:38 PM

As I have said before, it will take someone to lose their life and a great big law suit before anyone of our County Commissioner will ever do anything to improve the Com Center. The Director is going to put her daughter first and protect her before any one else in the county. Maybe the Director will buy her board some more nice coats for Christmas with the taxpayer's money, like I think she has done in the past. No wonder they are always trying to give her big raises. Besides the board would have had to approve the purchase and that would be taking Com Center money and spending it on theirselfs.

Wake up Bedford County, just listen to the scanner and see for your self. It could be you or one of your children that dies because of mistakes being made by the com center.

The County Mayor selects the Com Center board and the County Commissioner approve them, so start at the top and come on down. Make your voice heard before it is to late.

-- Posted by Lower Taxes Please on Wed, Jan 9, 2008, at 4:02 PM

DAVID:

I COULD NOT AGREE MORE. DISPATCHERS NEED TO KNOW THE AREA. I DON'T FAULT OUT OF TOWN HIRES. FACT IS, DISPATCHERS NOT KNOWING THE ARE HAS RESULTED IN DEPARTMENTS "NOT" BEING DIS[ATCHED AT ALL!

QUANTUMCAT:

I CAN SAY FOR A FACT, THE TECHNOLOGY IS THERE. I SAW IT AND USED IT, IT IS RIGHT IN FRONT OF THEM AND HAS BEEN FOR YEARS. I DON'T KNOW IF IT IS LAZYNESS OR JUST THE INABILITY TO USE IT DUE TO POOR TRAINING BY HER APPOINTED TRAINERS. EITHER WAY IT FALLS DIRECTLY IN THE HANDS OF THE DIRECTOR AND HER TRAINERS. THERE HAS BEEN HUNDREDS OF THOUSANDS OF DOLLARS SPENT ON MAPPING SYSTEMS. IF THEY ARE NOT GOING TO USE IT, GIVE IT TO SOMEONE THAT WILL. THE MAPPING SYSTEM THEY ARE USING IS THE 4TH MAPPING PROGRAM USED IN 8 YEARS. LETS THINK, THE MAPS AT THE CHAMBER OF COMMERCE ARE FREE!!

-- Posted by Jason"Duck"Barber on Wed, Jan 9, 2008, at 1:01 PM

I was listening to my scanner last night when the storms rolled in. There was a car accident on 41-A just inside Unionville's cover area. UVFD was not paged out to that call, only Station 1 was paged. To make things worse, Station 1's rescue truck was already serving a call in Wheel so they were already a little short handed. There must have been some volunteers at UVFD because I heard them tell Station 1 they would respond also since it was in they're coverage area. I'm glad we have volunteers who have the wherewith to get to the places they need without even being sent. They must know they're area pretty well. I don't know what we're going to do when they're not listening, say at 3 in the morning. Oh well, just another mistake from the comm center. It's just par for the course. If some of you are reading about this ongoing problem for the fist time; you can search the t-g website with "caller, employee" as the keywords and read more posts about this problem.

-- Posted by ILOVEBEDFORDCO on Wed, Jan 9, 2008, at 12:42 PM

Laura

Just a suggestion but I would buy the cheapest tags :>)

-- Posted by Dianatn on Wed, Jan 9, 2008, at 12:36 PM

Too funny Diana! I had to laugh when I read your post. I needed the humor today as my Wednesday has been pretty boring as well.

-- Posted by k_collins39 on Wed, Jan 9, 2008, at 11:58 AM

Diana, lol, I live on RattleSnake Lodge Rd and you're right. We don't have any road signs but that never even occured to me until now. To make matters more confusing we are the last house in Bedford County and the first house in Lewisburg. =) Who would respond? My tags are up for renewal and I got a notice from Bedford County and Marshall County. Hmmmmm....wonder who to pay? Back to the subject. Just as dispatchers must study the codes they call they should be required to know that if it is a "road" such as Coble Road is it NOT in the city limits.

-- Posted by LauraSFT on Wed, Jan 9, 2008, at 11:38 AM

GPS, it's the only thing that keeps me sane when trying to find something in this area that I don't already know. Except for when I first got here and people would refer to something on Madison and neither me nor my GPS knew that Madison and 41 were the same street. Aside from situations like that, the GPS has helped me out in finding shortcuts to work and everywhere else. Another thing that helps alot is just getting out and driving down all of these little roads.

-- Posted by Thom on Wed, Jan 9, 2008, at 11:15 AM

Betty makes a good point. A visitor trying to find an unfamiliar location would go nuts figuring out where they were with so many signs missing.

And we do have some wild road names.

-- Posted by David Melson on Wed, Jan 9, 2008, at 11:10 AM

No Betty Just the road signs with kool names ie: Possum Trot Road, New Hope Road, Rattle Snake Lodge Rd,etc. I guess the kids don't want the Road signs that say Lewis Ave or Thompson Ave unless of course their name happens to be Lewis or Thompson :>)

"Please be aware this is just an attempt to be humorous on a rather boring Wednesday"

-- Posted by Dianatn on Wed, Jan 9, 2008, at 10:54 AM

There aren't any road signs to help people find the roads. Have all of the road signs in the county been stolen?

-- Posted by bettyhbrown on Wed, Jan 9, 2008, at 10:42 AM

I know nothing about how these things are done.

Maybe the 911/GPS or whatever set-up should have some designations for the different regions.

"Proceed to quadrant A,Delta 6,a quarter mile southeast of Gamma 4..."

Those designations could distinguish 231 from 41-A from highway 64,etc.

We'd know Coble Circle from Cobe Road,when Madison turned into Elm or the New Tullahoma highway and which Kangaroo ,Sonic,Subway,McDonald's,Star Nails or Hopps' Express was which.

Something like that might already be in place.

The dispatchers (including cabs and other delivery folk) would just have to learn it.

Any system that saves lives,saves gas and insures warmer pizzas might be worth a try.

-- Posted by quantumcat on Wed, Jan 9, 2008, at 10:24 AM


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David Melson is a copy editor and staff writer for the Times-Gazette.