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The complaint line

Posted Wednesday, September 26, 2007, at 3:37 PM

Is there a full moon this week?

Whenever there's any sort of mistake with the daily T-G crossword, we're sure to hear about it from readers. We've actually gotten much better about checking to make sure we have the correct day's crossword in each day. But a week or two ago, the syndicate from which we obtain the crossword let us down and sent us the wrong crossword.

Well, one of our loyal crossword readers called to complain, and he was just as snide and sarcastic as he has been on previous calls. He then called again today -- not because we'd made a new mistake, but because he'd expected us to re-run the misplaced crossword from last week, and we'd never done so. (We don't have it to run, since this time it was the syndicate's fault, not ours!)

I finally let him get the better of me and snapped that if the crossword was the worst thing he had to worry about, he was the most fortunate man in Bedford County.

This afternoon, a woman called to complain about a family reunion notice we ran for her today (as a free public service, I might add). We stated that "a covered dish supper will begin at noon." It's not a supper, she informed me today, it's a lunch. I had used the phrase "covered dish supper" without thinking about it, because it's a common phrase, but I don't really think it makes a lot of difference as long as I made clear that the start time was noon. People understand what meal is normally eaten at noon.

We are re-running the notice on Thursday as "covered dish meal."


Comments
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Hey John, why didn't you just offer to go to the store and buy the fellow a few books of crossword puzzles. They can be purchased for under $5.00 each. If he had two or three of these, he would have enough crosswords to last him a year and wouldn't waste your time griping about the T-G puzzle. You're right, if all this guy has to worry about is crossword puzzles in the T-G, he must have a decent life.

-- Posted by volfanatic on Thu, Sep 27, 2007, at 10:37 AM

Jaxspike, we did apologize, back when he first called a week or two ago -- but the fellow kept complaining. He was the one who was being needlessly snide and sarcastic, and I finally responded in kind.

-- Posted by Jicarney on Thu, Sep 27, 2007, at 10:25 AM

Nice statement jaxspike...

-- Posted by nascarfanatic on Thu, Sep 27, 2007, at 9:25 AM

I meant to type "apologize" instead of "apologoze" and "courtesy" instead if "curtesy"

Man . . my typos were bad today!

-- Posted by jaxspike on Thu, Sep 27, 2007, at 8:49 AM

I actually chuckled at this for a couple of reasons.

To be honest though he is a paying customer who buys your product and for all you know the only reason he buys the newspaper is for the crossword puzzle so he felt like he was shafted one day for not getting his crossword puzzle. All you have to do is apologoze and say sorry and move on . . . it is called customer curtesy even though I think that is a lost art form in today's time. Being snide probably isnt the best way to treat someone who pays your salary . . . but hey, we all lose our cool from time to time.

Unfortunately snide comments go both ways and even in this newspaper.

-- Posted by jaxspike on Thu, Sep 27, 2007, at 8:32 AM

teehee.....Isn't customer service the greatest most rewarding job ever?

NOT!

-- Posted by countrymom on Thu, Sep 27, 2007, at 7:21 AM

John, you have just become the bullseye on the great target of life. Seriously though, I think if people had more to worry about personally, just maybe they would have less time to pick at someone else. Cmon, people, get a life.

-- Posted by cherokee2 on Thu, Sep 27, 2007, at 3:13 AM

JOHN I AM SORRY YOU HAD TO DEAL WITH THESE FOLKS. I WISH ALL I HAD TO DO WAS SIT AROUND AND COMPLAIN ABOUT A STUPID CROSSWORD PUZZLE, CRIMENY PEOPLE GET A GRIP.

AND TO THE LUNCH LADY GET A LIFE, MAYBE NEXT TIME YOU SHOULD CHARGE HER!

-- Posted by relicdigger on Wed, Sep 26, 2007, at 5:34 PM


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John I. Carney is city editor of the Times-Gazette.
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