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Need help on a computerprinting problem

Posted Sunday, December 9, 2007, at 9:13 PM

One of our fellow bloggers came to me with a question about their printer not printing envelopes correctly. I usually need the computer and screen in front of me to work things like this out, but I thought one of you might be able to help right away.

Since this is for printing Christmas envelopes, time is of the essence. They are using PaintShop Pro custom graphics. They are using this in conjunction with WordPerfect 12, which may be giving conflicting commands, but I am not sure. Maybe they will respond to your posts.

They attempted to enter the dimensions of the envelope to customize, and thought all was going well, until they clicked "Print". Then, the printer spit out 3/4 of the envelope before it realized it was supposed to print that part, and prints the first couple inches of the next piece of paper/envelope.

Any thoughts?


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You are welcome Craftin__Mom

Thanks Evil Monkey. I have an eBay student looking for personal tutoring on the basic of computers. Interested?

Write to my e-mail.

-- Posted by stevemills on Mon, Dec 10, 2007, at 5:21 PM

I am finished with my Christmas cards now. It was just annoying that I had to reset the paper size in the Print Properties for each envelope.

But, I'm officially done with that until next year's Christmas, ha ha!

-- Posted by craftin_mom on Mon, Dec 10, 2007, at 4:13 PM

I used to do alot of tech support like this. But there is nothing around here that allows me to continue that. Glad I could be of assistance.

-- Posted by Evil Monkey on Mon, Dec 10, 2007, at 3:19 PM

Woo Hoo! Thanks E.M.! I never thought to specify the paper size on the Print Properties part of the printer program. Your second suggestion did the trick.

And many thanks to Steve for using his blog to help me fix this. Now I can get back into my Christmas mood, and not be so Bah-ho-hum, lol!

Many thanks to all of you!

-- Posted by craftin_mom on Mon, Dec 10, 2007, at 3:14 PM

next steps would be,

1) Check the print layout to see if the layout is clean, no margins and borders. and if that doesn't work, go to number 2.

2) Under Printer Settings, I would print it as a 5x7 photo instead of the custom you have it set as.

-- Posted by Evil Monkey on Mon, Dec 10, 2007, at 2:48 PM

Hi EvilMonkey.

My printer is a Lexmark Z12

I am printing in Landscape mode so that the addresses look "sideways" on the paper.

I do not have MS Word. Only WordPerfect 12.

For image editors, I have Adobe Photoshop CS2 with ImageReady CS2, and PaintShop Pro 9.

I created the intended graphic with PaintShop Pro 9, and saved it to my harddrive as a JPG. I'm not trying to use WordPerfect 12 and PaintShop Pro 9 together. I'm getting the graphic in the correct place, and the addresses are printing. But, they are printing right off the edge of the paper, then the printer starts a new piece of paper to finish the print. Does any of this make sense?

Thanks so much for helping! :)

-- Posted by craftin_mom on Mon, Dec 10, 2007, at 2:18 PM

craftin_mom,

Several questions,

What Printer are you using?

Are you printing in landscape or portait mode?

Do you have MS Word?

Lastly, do you have a image editor, Adobe CS or Photo stuff software

-- Posted by Evil Monkey on Mon, Dec 10, 2007, at 2:04 PM

No, I am about to pull my hair out. I tried printing on regular paper, using the custom size dimensions, and the printer still rolls out over half the paper before it starts to print.

I really wish I knew what I was doing wrong. Except for the addresses being too high up on the paper, it looks great. The graphic is printing nice and cleanly.

If someone would be willing to try one for themselves, then walk me thru what I'm doing wrong, the dimensions of the envelope are Width= 7" and Height= 5"

Thanks to all who are responding. I really would like to send personalized Christmas cards this year with pretty envelopes. Maybe I should have practiced this in August, ha ha!

-- Posted by craftin_mom on Mon, Dec 10, 2007, at 10:48 AM

Did you get this working correctly?

-- Posted by Evil Monkey on Mon, Dec 10, 2007, at 10:37 AM

Ignore the envelope function in word perfect (has a mind of its own). Just think of it as a piece of paper. Do like nathan suggested and use trash paper until you have it aligned the correct way. Then print your envelopes.

Hint: customize the sheet size to the envelope size and make sure you have the page orientation and the envelopes inserted into the printer in the same direction.

-- Posted by dmcg on Mon, Dec 10, 2007, at 9:03 AM

Thanks for asking my question for me, Steve.

Here's what's going on. I have a custom graphic I made with PaintShop Pro, and saved the graphic as a .jpg in a folder on my harddrive. Pretty much, it's a clipart now.

In WordPerfect 12, I start a new project as an envelope. I entered the dimensions of the custom envelope, since greeting card envelopes are not in the list of default sizes. I made the necessary adjustments to the addresses' positions so that in the preview box they looked nice and even, taking consideration for the clipart I intended to use. Then, I clicked "add graphic", browsed thru my files, and positioned my custom clipart. Just when I thought everything was just perfect, I clicked print. My printer fed out all but the last 2 inches or so of the first envelope before actually printing. Then, when it reached the end of that envelope, it started on the second one to finsih the job.

Does anyone have any idea what I am doing wrong?

Thanks!

-- Posted by craftin_mom on Mon, Dec 10, 2007, at 6:39 AM

Practice on paper until you feel that the settings are right to save envelopes.

-- Posted by nathan.evans on Sun, Dec 9, 2007, at 10:44 PM


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Steve Mills and his wife have one daughter and live on a farm outside of Bell Buckle. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.