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eBay Chatter - Viewpoint on the fuss about changesPosted Thursday, March 6, 2008, at 10:08 AM
I monitor a number of news sources for information regarding eBay. One thing I noticed is the predominance of negative comments about the changes going on at eBay, compared to the relatively few positive comments.
To make it clear, this is a positive comment. NOT because I agree with everything eBay does, I don't, but I do not always agree with my employer either. If I reacted as vehemently as many of these eBay Powersellers SAY they are doing, I would be out of a job every few weeks!
I see value in many of the changes, and could see a better way on others, BUT I am not in their shoes, so I do not know all the details. They have been wildly successful so I choose not to over-react and take the wait-n-see approach. After all, I am still making more profit than I would from a bricks and mortar store so....
eBay knew this would send some people packing and in fact, if they do not shape up, eBay would prefer they do leave. These are the sellers who are ransoming the feedback system to leverage their own feedback, those who are giving poor customer service, selling bogus merchandise and those who are padding the shipping and handling fees.
The sellers who are complaining most, may be the ones who are playing these games the most, so it is natural that they would complain.
In the midst of this complaining are the statements that eBay is raising fees on people who are trying to make a living. What do they think eBay or their investors are doing? Do they notice all the upgrades and improvements? Do they think that eBay does not have increases in their operating expenses.
Has the grocery store, department store, pharmacy, building supply house, utilities raised their prices? Sure they have. Will you be boycotting all the grocery for two weeks?
eBay is a centralized target, so when they do something it is very obvious and they expect responses. When a store raises the price of toilet paper by a few percentage points, baked beans, or most of the products we buy, only a few people who are tuned in to that product notice. When eBay does it, THE WORLD knows it.
Just as I will not stop buying food because the price went up (probably should to lose weight, but..), I will not stop using eBay to earn money or find a good deal. Will I look at other options? Sure, but I always have and always will.
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Steve Mills and his wife have one daughter. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.
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