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eBay Live - The first installmentPosted Monday, June 23, 2008, at 4:33 PM
Although I teach eBay, I do not necessarily agree with all the changes, but having worked with these folks for a while, and having talked to them directly at eBay Live, I DO believe they are working in the best interest of the trading platform and the eBay community.
Trying to watch out for the best interest is always a fine balancing act. Yes, they are concerned about profit, but a healthy site is likely to be more profitable, so they want to accomplish both.
The new feedback program is one of the more difficult changes to support because of the vulnerability it makes for the seller, short term. I am just as sensitive to it as an seller. Even writing these posts makes me nervous that someone will take it to an extreme and locate my eBay site to zing me.
Do I have ideas that I think are better? You can bet your lunch I do, but I have never tried to manage a 200+ million member marketplace, so I am probably missing some information when I form my opinions. I was partially placated when I heard some of the buyer satisfaction issues that eBay has observed.
eBay is trying to restore buyer confidence first, while offering incentives to sellers to improve the buying experience. During this transition period, there are going to be some bumps, but until another market platform reaches the mass of eBay, I will stay with them.
When it comes to the designer market, walk very carefully. Many are justified in being confused, frustrated and apprehensive in selling these products. The legal system has really made it difficult to operate and eBay is no exception. They have a BIG target painted on the backs and many are taking aim.
When I quizzed the Trust and Safety folks about it at eBay Live, they were just as frustrated in trying to explain their position. It is not a job I would want. The lawyers can take a simple statement and turn it into a major issue.
I would bet that they give canned answers because their lawyers have written the script and they dare not deviate. If they get into a personal e-mail conversation, I would not doubt that the lawyers have to review it before it goes out. What a sheet of thin ice they are on.
I have seen this in other aspects of business and I truly believe it is choking American business, health care and our personal lives. (OK lawyers, don't beat me up too bad)
There is PLENTY of negative out there about eBay. I don't need to add to it, so I prefer to find solutions and find the positives in the platform. There are plenty of these as well and they are not that hard to find.
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Steve Mills and his wife have one daughter. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.
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