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Bedford Ramblings
Steve Mills

eBay Live - The first installment

Posted Monday, June 23, 2008, at 4:33 PM
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  • Dude, they're gonna get ya. You said yourself that you are even afraid about posting this article. You shouldn't have to feel that way. Come on over and check this out. Thousands of us, KNOW what is happening and we have gotten out.

    Just stop by and see, PLEASE:

    http://forums.ebay.com/db2/forum.jspa?fo...

    -- Posted by Disgruntled Ebay Seller on Mon, Jun 23, 2008, at 7:39 PM
  • Well, feel like an ebay update? So far, I have yet to recieve a neutral or neg. feedback, but have given 2 refunds plus shipping (also said to keep the item to try to make up for their having to be whining complainers and save me the FB)and have had 3 reversals. The reversals are my fault as I do ship to unconfirmed addresses, but will stop that I think. So it has not been too bad yet. I do realize that I just havent been unfortunate to run into the 2% that are the problem and still do expect to find 2 or 3 soon, likely in the same week.

    What about you so far? Any problems?

    -- Posted by memyselfi on Wed, Jun 25, 2008, at 3:47 AM
  • I have my legs crossed and a few fingers ( which may explain my typos ) but so far, no problems. While we were away, we had to defer shipping but everyone seemed amiable and none canceled their order.

    We had a reversal a few years ago but it worked out and came back to us. At the current time we are Power Sellers but that fluctuates. The more we teach, the less we sell.

    As a Power Seller we have protection from unconfirmed addresses, but I still write for a confirming address when we sell to unconfirmed addresses. Just an ounce of prevention, since I never know when I might drop from the Power Seller ranks.

    I believe eBay will come back with a negotiated withdrawal of negative feedback system in the next few months. eBay Live was good, but it was also an eyeopener for eBay management.

    I actually got more from the Education Specialist program and the Trade Show than any of the other presentations. Got a few "work-arounds" for different aspects of PayPal, the USPS and UPS, and found some new ideas for listing.

    -- Posted by stevemills on Wed, Jun 25, 2008, at 8:48 AM
  • Why do you think it was an eye opener for the management? Was there a lot of complaining, or poor turnout? I noticed the banner ads with discout pricing. Feedback withdrawl would have to be really changed. I do not see why a buyer would be motivated to change their minds without the incentive of changing their feedback as well.

    What are the requirements for powerseller status now? I used to always be one, but stopped accepting when they made it a choice. They used to send out certificates and everything. I think I still have 2 of them. There was no incentive for me to be one in the recent past. That appears to have changed though. They not only offer better protection for powersellers now, they give discounts as well. I have always received a message withing a few months asking me to join, but I have not so far this year. I was wondering if they raised the limits, or had some other changes that I was unaware of?

    -- Posted by memyselfi on Thu, Jun 26, 2008, at 1:11 AM
  • First question is yes, there was a fair amount of complaining (some that got very passionate) and the turnout was probably the smallest since it was started. Plenty of seats and few lines.

    The dollar amounts are the same as before for Powerseller, starting at $1,000. The benefits are better with higher search results, and discounts.Right now we are at 15% but soon it will be 20%. This is because of Powerseller status and high DSR ratings. We are all 5's with one 4.9.

    You can probably guess it is in the shipping category. Even folks who offer free shipping are getting 4.7 to 4.9! eBay does not make it clear that good is not good, and shipping time is the time it takes for the seller to put it in the mail, not the time it takes to get to the customer. They are working on that too.

    Also, if you use PayPal to ship USPS, they do not scan individual packages. They are actually instructed by their management that they do not have to do it. PayPal says they should but the USPS management says no. ????

    Anyway, I was told a work-around for that from a USPS guy manning their booth in Chicago last week. I will pass it along in a separate blog, although I will probably have someone go "postal" when I say it.

    The buyer protection will be extended to all who use PayPal, so it is no longer a bennie to just Powersellers.

    All in all, I would sign up for it. Some people may shy away from the idea of a Powerseller, but we have not had any negative comments about it.

    -- Posted by stevemills on Thu, Jun 26, 2008, at 11:16 AM
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