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Thursday, May 23, 2013
First eBay / PayPal charge-back. We'll see what happens.Posted Saturday, April 16, 2011, at 11:32 AM
We had a glitch a long time ago but it was never escalated into a charge-back. Today we got a notice that we had a disputed charge and that the buyer said it was unauthorized use of their credit card.
Now we will see how the PayPal systems works in reality since they had the sales "seller Protection-Eligible". I am handling it calmly at the moment because I think the evidence is in our favor and SOMEONE other than us will have to eat the charge, but....time will tell.
We have delivery confirmation and the buyer never said that it did not arrive, so apparently the address was correct. The buyer also left us good feedback and we have never heard of a thief worrying about leaving feedback, good or bad.
I think the misunderstanding is an internal matter within their household and that should not be our problem, but we offered to take the items back with a full refund of their purchase price. (not shipping)
We will add to this post as things develop.
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Steve Mills and his wife have one daughter and live on a farm outside of Bell Buckle. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.
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