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Bedford Ramblings
Steve Mills

If it ain't broke, don't fix it. How often have we heard that?

Posted Saturday, July 2, 2011, at 12:15 PM
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  • LOL. Been there. Done that. Got the T-shirt.

    -- Posted by leeiii on Sat, Jul 2, 2011, at 3:50 PM
  • I cringe anytime I call for support and hear that accent . . . I immediately know that I will be repeating myself several times and will ask them to repeat what they just said just to only be then transferred to another person in India because we had no clue what each of us was saying. Dell has become really bad about it . . . one time I got so frustrated after being on the phone for almost two hours dealing with people in India that I insisted that I either speak to someone in North America or I would return their product and never order another piece of equipment from them again. I was transferred to a woman who had a southern accent and she solved my problem in five minutes with no problem.

    I wish these companies would realize they are damaging their reputation more when they outsource like that. Fortunately for Dell I have had a great experience with every computer I have had or I would quit doing business with them just because of their outsourcing to India.

    -- Posted by jaxspike on Sat, Jul 2, 2011, at 9:01 PM
  • I had the same thing happen with outsourcing of accounts payable. I am trying to get paid, the company here WANTS us to get paid but it took three weeks to resolve the communication.

    I don't mind talking to someone with an accent. Heck I get that every time I call up North, and I know I have one to them, BUT if someone says to me that they can not understand my basic comments, I need to get someone else on the line, from my side or theirs.

    You are 110% right! It affects their reputation. Their product may be fine, but i will not buy Netgear again unless I know they have changed customer service.

    In fact, their product might be too good and that is the problem. Someone correct me if I am wrong, but could a wireless device have such a strong transmission that it overpowers the signal of another?

    -- Posted by stevemills on Sun, Jul 3, 2011, at 8:59 AM
  • I've had the same netgear for 6 years and twice united tele. told me my not getting internet service was my router, but it ended up being their boxes that went bad.

    I feel the same way about Dell's outsourcing but I like their computers. I find I have a harder time understanding the women then I do the men in India.

    I just ordered a new tower from Dell, my call first went to India, then when he found out I was wanting to place an order he sent my call back here.

    But it does seem like just about every company anymore outsourcers their customer service.

    -- Posted by bellbuckletn on Sun, Jul 3, 2011, at 9:33 AM
  • Get a Linksys... easier to deal with.. i spent 45 mins dealing with my spare D link in Texas setting it up.. agggrevating.

    -- Posted by 4fabfelines on Sun, Jul 3, 2011, at 9:51 PM
  • Linksys is what I was replacing, but it had served me well. I am guilty of choosing the Netgear for price. It will now cost me more to return the one and get the other.

    The original Linksys was with me for about 6 years and was starting to need a reset twice a week so I thought I would plan ahead.

    -- Posted by stevemills on Mon, Jul 4, 2011, at 7:55 AM
  • Can you believe it? Best Buy has me trying one more time with this wireless router.

    They were friendly and as curious as I am about what happened, so... they gave me a possible solution and curious me wants to know if it will work.

    I will change the wave band it is operating on to see if it stops blowing away the Verizon router. I just gotta know, but I sure won't be calling Netgear for any support.

    -- Posted by stevemills on Tue, Jul 5, 2011, at 6:49 AM
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