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Wednesday, Oct. 22, 2014

A step to head off disputes with customers using PayPal

Posted Friday, July 8, 2011, at 9:00 AM

Did you know that there was a page you can fill out that pops up when someone starts to initiate a dispute with PayPal.

It is your last opportunity (in some cases, you may not even know there is a problem) to get the customer to contact you BEFORE actually filing the dispute.

We use it to apologize for something going wrong and giving them several options to contact us to resolve the issue.

Some may use it to re-state store policies abut handling a complaint, but we try to reach out in a personal way to say we want them to be happy with their dealings with us, so please give us a call or send us an e-mail.

We also sign it with our names, not just the name of our business.

To get there open up PayPal page

> Click on Profile Link

> In left column click on "my selling tools"

> scroll down page till you see "Getting paid and managing my risk"

> look for "Customer Service Message" then update


Comments
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I am now getting news that the reason I could not find the new policy is because it will not be announced until July 12th.

I finally found out about something ahead of time???

-- Posted by stevemills on Sat, Jul 9, 2011, at 7:50 AM

And here is another from eBay.

Effective July 1, they supposedly will not allow a buyer to file a case until 48 hours after they have sent a message through the eBay system to the seller regarding the problem.

I say supposedly because I got that verbally, but can not find the statement in eBay and neither could the eBay contact. It was just in their internal notes, so if anyone knows where that is stated, let us know?

-- Posted by stevemills on Fri, Jul 8, 2011, at 10:04 AM


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Steve Mills and his wife have one daughter and live on a farm outside of Bell Buckle. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.