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Friday, May 27, 2016

Aah eBay, the one constant, is change.

Posted Tuesday, July 12, 2011, at 10:00 AM

Watch for the fall installment of changes to be announced soon, maybe today.

One positive will be better control on buyers opening "Buyer Protection cases. This is a plus.

More character in the title bar so you may not need to purchase the subtitle bar.

More lenient return policies. The Devil is in the details, but I am not sure how more lenient they can be based on their "Buyer Protection" policies now.

Anyway, be informed. Watch the announcement page.

Showing comments in chronological order
[Show most recent comments first]

So glad to hear they are correcting the Buyer Protection policy...that has been the biggest headache yet. Ebay literally advertises in a way that makes the buyer feel the correct step in resolution is to FIRST file the dispute, then contact the seller. Often times a problem which arises is nothing more than a simple misunderstanding. We've had this happen twice, both cases a matter of the buyer not actually reading the auction listing details and simply purchasing based on the title alone. They immediately closed the buyer protection dispute once we pointed out the listing's wording, but it still impacts seller standing.

And yeah, I don't know how they could get anymore lenient on the return policy, given that a buyer can essentially "blackmail" you into a return now. Thankfully we've only had two return cases in 7 years.

More words in the title bar is a big plus for us...I hate paying the extra $0.50 and usually won't, but this will certainly make description more advertising/inviting than before and maybe buyer's who don't read the auction listing details will have less incidence. Thanks for posting...saves us the headache of reading ebay's forum posts, lol.

BTW, I missed you Monday night. I hope you get a chance to stop by and take a look at the exhibit before it's gone. Open M, T, TH, F 11:00am-4:00pm and Saturday 10:00am-1:00pm. Maybe I can drop in on the next garden club meeting so we can finally meet. Judy (Williams) told very favorably of you.

-- Posted by shawna.jones on Wed, Jul 13, 2011, at 11:51 AM

Now I owe Judy that 10 spot! Sorry I did not show. Debbi does not let me out of the house if I don't do my chores. LOL

Speaking of not reading the listing, we got a 1 (a 1!) on an item description because the record they bought had a slight warp. The description said "IT HAS A SLIGHT WARP!"


We don't like getting anything less than 5 so I was a bit concerned why we had the 1. While eBay tells you they can not tell who gave the rating, they can, and we determined it was this record sale.

Got a positive feedback with the comment "it had a slight warp". Yeah, we know! That is why we described it!

No reasoning with eBay on that one, and this policy change will not help it, but I sure wish people would read. If the warp was big enough to photograph, we would not have even listed it.

-- Posted by stevemills on Wed, Jul 13, 2011, at 3:23 PM

Shawna, do you use "free shipping"?

It is not being used much (2-3%) in our marketplaces and seems to open up more areas of misunderstanding than it is worth.

While all of our customers may not read, they so far have understood that shipping is NOT FREE, so the items we have tried free shipping on flopped.

-- Posted by stevemills on Wed, Jul 13, 2011, at 3:25 PM

Another quick question for all. We tried an internet selling group a few years back and it really never took off.

Would an eBay seller's group meeting once a month be of interest to others?

-- Posted by stevemills on Wed, Jul 13, 2011, at 3:30 PM

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Steve Mills and his wife have one daughter and live on a farm outside of Bell Buckle. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.