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Bedford Ramblings
Steve Mills

Is Customer Service and Patient Service any different?

Posted Tuesday, October 18, 2011, at 8:21 PM
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  • Hmmm, I would have thought someone would have had some thoughts on this. Hope everyone is not sick like I was, not fun at all.

    -- Posted by stevemills on Wed, Oct 19, 2011, at 6:15 PM
  • Steve, can feel your pain. Although I haven't been faced with that situation I have been close.

    I had a bad toothache once and called my dentist. He wanted to know if I could be there in 10 minutes. Having to lock up the office, yard and carry a worker home the old Ford was cranking pretty good but I made it. That's the fastest that I ever had two teeth extracted.

    I recall Dad having a doctor's appointment and after sitting in the Doctor's office for an hour and a half, he left. Getting back to the office, and being very upset, he sat down and made out a bill to the Doctor for the hour and half that he waited and mailed it to him. His comment was, my time is just as valuable to me as his is to him.

    Don't think he got any pay but he cleared his mind.

    -- Posted by walrite on Thu, Oct 20, 2011, at 11:13 AM
  • I would bet the idea of sending a bill has crossed a few minds. I am glad to hear that he did it and hopefully it got a point across.

    Believe me, I understand that emergencies or the intricacies of a patients case may take longer than projected but it would seem to me that with a little training the office staff who make the appointments could make more accurate judgements about time.

    I think Mr. XYZ might require a little more time or Mrs. XYZ is coming in for a standard check-up so she does not need the extra time. In my case, they could guess it was a virus, (or would) and we just need to ask a few questions to make sure it is not something else, so 15 minutes.

    They are not making medical decision, just scheduling and I bet you most seasoned office staff could already do it. At worst, the doctor has to spend a little more time at the end of the day, but I am sure the errors would be pointed out and the scheduler would learn a little more.

    And the loyalty they would develop? Pure love!

    -- Posted by stevemills on Thu, Oct 20, 2011, at 5:35 PM
  • I had my foot worked on in Abilene Tx and the doc would not see me the next day because they were "busy" and said my pain was "normal" and just would not even let me come in and have the nurse look at it.

    I called my foot doc in Murfreesboro and he was appalled and said no i should not have that kind of pain and the procedure i had should have never been used on the bottom of my foot. Told me to get to a clinic... and make sure it did not set up sepsis... I was just flabbergasted that this doc would not even see me after i described what i was going through. I have found some docs are just a "business" and we are just a number.

    -- Posted by 4fabfelines on Mon, Oct 24, 2011, at 7:49 PM
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