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Saturday, May 25, 2013
Spring/Summer eBay updates. Anyone want to comment?Posted Thursday, March 1, 2012, at 10:10 AM
Upon initial reading, I did not see anything that would impact us in a big way, but after reading, listening and questioning both eBay and top sellers, I can see where the changes could cause issues. What's new about that?
The one thing that I at first questioned and now support is the 5 star rating if the buyer or seller does not have to communicate before the ratings are left. My initial reaction was that they were encouraging non-communication, but that was probably a result of the way it was presented.
Their (eBay's) frame of mind was that they were improving the DSR for sellers. Many of us, me included, commented that the buyer should not rate us for communications if they never had to ask us a question. eBay's change, in essence, agrees.
The caveat to that is that the seller must not initiate any extra correspondence either. We used to send an e-mail upon mailing that told them their Delivery Confirmation/Tracking number, thanked them for their business and ask for them to contact us if they were not 100% satisfied.
In the future, that will "unlock" the communication DSR and the buyer will have the option to rate us. Usually that is no problem except for when the buyer "never gives excellent to anyone" so they give us something less. Grrrr.
eBay/PayPal issues a note to the buyer with their DC/Tracking number as long as we have uploaded it. Do it within 24 hours and you semi-lock the shipping time DSR as well. I say semi-lock because it still needs to arrive in eBay's projected time frame or the DSR becomes unlocked and they can leave anything they want.
It was en education for some of the eBay folks that stamp, postcard and other lightweight items will have to up-charge shipping to provide delivery confirmation in order to maintain their DSR status. Many thought that would knock them out of competition and unfairly penalizes the buyer, who ultimately pays.
I could go on but, any thoughts?
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Steve Mills and his wife have one daughter and live on a farm outside of Bell Buckle. They previously owned two coffee/ice cream shops, currently operate an internet sales company and teach classes, but his primary job involves the paper industry worldwide. Hobbies and interests lie in gardening, photography, recorded music and of course, their pets.
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