If you have ever gone to the doctor, you have probably waited past the time of your appointment and to a certain degree, that is understandable. I've been to some who were right on the spot (things were falling right) but as you might guess from the headline, recently they have not been going that well.
I understand and appreciate the doctor needing to take the appropriate amount of time to listen to your issues, check you out and offer a diagnosis or solution. That does not always fall into the allotted time. I got that, and some doctors have emergencies take precedence. I got that too, but lately I have had experiences with doctor's offices that take a very nonchalant approach to MY TIME and I have been pushing back lately. All I can really do is change doctors but I don't hesitate to let them know why I left.
In some cases it wasn't the doctor directly, it was their staff, but they set the tone, office procedures, etc., or should, so.....
One experience was a doctor who would not see me because I was 5 minutes late, even though I had called from Memphis, explained that I had been bedridden for two days in a hotel and kept them informed every half hour where I was so they would be assured that I was coming. Their recommendation was to go to the emergency room. Inadvertently one of the office persons slipped and mentioned that the doctor's tee time was coming up. I never saw his face again.
Another specialist in Murfreesboro made a return appointment for me one month away. I had to stop work, find a sitter for my mother-in-law since Deb was committed as well and obviously leave in enough time to be 15 minutes early for them. I did, and as I was getting off interstate to drive the extra 2 miles to the office, they called me to say they were going to postpone because I was three days shy of what they "needed for insurance approvals".
I explained my situation and asked them to make an exception since none of this was my fault. Nope, "insurance will not let us" from three levels of office management (or so they told me). So I called my insurance and they said "huh, we would cover the office visit". My insurance called the doctor's office and they gave another story. I sent them a bill for my mileage, time, lost work time and a sitter. I hope they had a good laugh because I am again moving my business.
Then a few weeks ago I called a local doctor about suggesting a back brace that would help my back issues. I was told to make an appointment and they would provide a brace that would be covered by insurance. That sounded good so this time I arrive 30 minutes early. An hour later they move me in to a nice, chilly exam room and closed the door. 30 minutes later I decided to poke my head out and what do I see, my doctor leaning against a counter talking to a salesman.
Excuse me! I am in sales but I would not expect to be seen while patients who were there on time be put off, NOR would I expect my doctor to insult me by disrespecting MY time. Again, I let my feelings be known on my way out the door (without getting my need served) and the response I got was, OK. No apology, no concern, just ok.
I write this now because I just got off the phone with my insurance company to be sure they were not billed for a NON-visit. They were not, yet. An interesting side note, I asked to be notified if a charge came in and they said they don't flag it unless I call in after a charge has been made or I can check my online account. I clarified. "You mean you do not have a way to flag a questionable charge?" Nope, they just pay it. Hmmmm, that may be one reason insurance keeps going up.