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Death caused low BCNH rating: Schumann

Wednesday, December 31, 2008
By Sadie Fowler

Bedford County Nursing Home received the worst rating possible in a study released Dec. 18 by the Centers for Medicare & Medicaid Services, mirroring the state as a whole's lower than average ratings.

Wayne Schumann, nursing home administrator, said the death of a resident last May, which landed the facility on immediate jeopardy status with the state, was the main reason for the low rating. The death came as a result of a resident falling out of a lift chair.

"I expected it," said Wayne Schumann, nursing home administrator. "The death is really what hurt us."

Glen Oaks Convalescent Center, a for-profit center and the only other Bedford County facility rated, received three out of five stars in the overall rating, compared to BCNH's one star. Nursing homes were also rated on specific indicators, based on surveys or health inspections (based on complaints and other data submitted by nursing homes monthly), staffing levels and quality of care.

"Three stars is average," said Schumann, referring to Glen Oaks' overall rating. "They didn't have the incident we did."

Since coming off immediate jeopardy status last summer, Schumann said BCNH has made many changes, including the full-time staff addition of an education nurse, $20,000 worth of new bathing area equipment, two new lift chairs and more thorough training.

"People need to be confident they're going to get good care here," he said.

Across the state

Thirty percent of the 16,000 Tennessee nursing homes rated in the report also received one star. Louisiana and Georgia were the only states which received better scores than Tennessee as a whole.

"If you take these reports and look at (a 50-mile) radius there is a bunch of nursing homes with one star," Schumann said, including Lynchburg Nursing Center, Life Care Center of Tullahoma, United Regional Medical Center Nursing Home in Manchester, Lincoln Donalson Care Centers in Fayetteville, Northside Health Care Center in Murfreesboro, Tennessee Veterans Home in Murfreesboro, Peachtree CTR Nursing and Rehabilitation in Smyrna, Columbia Care and Rehabilitation Center in Columbia, NHC Healthcare in Columbia, Harpeth Terrace Convalescent Center in Franklin, and others.

Statewide, facilities incurred problems on their staffing ratings (more than 41 percent of 319 facilities in the report received the lowest possible score on staffing), where Bedford County facilities received above average scores.

Where BCNH fell short

Schumann said nursing homes are evaluated according to each state's own standards throughout the year, and over the last two years the state of Tennessee has been very stringent, resulting in more health inspections.

"Generally speaking I think (the rating) system is going to be a good idea, but they need to fine tune it," said Schumann, noting there are parts of the rating system that are subjective. "The only problem I see ... is how they weigh their scores."

Inspections, or surveys -- one of three ways in which nursing homes were evaluated to determine their overall rating -- had the heaviest weight. BCNH received only one star here, due to the resident's death last May, whereas Glen Oaks received three stars.

Surveys are conducted annually, and also may be conducted during other times throughout the year at the state's discretion. The federal report was based on as many as three years of surveys for each facility, but the most recent surveys carried the heaviest weight.

Bedford County had its first survey, since the inspection done after the resident died, last month, and has yet to receive that report. In the annual survey prior to the one which landed the facility on immediate jeopardy, BCNH had no deficiencies.

Quality of care

Quality of care was also measured in the report, and both Glen Oaks and BCNH received one star in this category.

"Here they'll look at (bed sores) or restraints" and eight other indicators, said Schumann. "If you have a higher rating than the state or national average you'll get a one star here ... There are some areas we know we need to work on."

Where the county fell short in the quality indicators, according to Schumann, was in medications, which are driven by physicians.

"For example, they don't like you to have people on a lot of medication and so if a doctor orders a psychotic medication for a patient who's truly not psychotic, there's not much we can do about it," Schumann said. "That's one of the problems we've had."

Choosing a nursing home

The bottom line, according to Schumann, is that ratings such as those issued earlier this month should be one of several factors in determining a nursing home for your loved ones.

"This gives people a starting point, but they need to come out and visit the nursing home," Schumann said.

He said it's important to do a walk through, look at the staffing, visit during meal time, look at the room and the overall cleanliness of the facility.

While he feels the ratings were subjective in the areas where the surveys are concerned, he did say the way those surveys are conducted will be changing in the future, bringing much more objectivity to the whole process.

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I would like to give an insiders point of view on the Nursing Homes score. I have been employed @ Bedford County Nursing Home for many many years now. I really did love my job, today was my last day of employment there. I am gonna have to say that the Nursing Home has gone way down hill, I mean full speed with no brakes. I'm about to give a little insight on why I believe the nursing home has scored such a low rating. In the past year or so so much has changed. Wayne Schumann fired a wonderful woman who did a terrific job, and kept the nusring home in shape when she was DON. Gay Shoffner I am talking about you, I really believe that you did dedicate yourself to your job, and was done horribly wrong. The nursing homes new DON, is absolutely worthless, the only thing I can really say about her is she can multi task with an infant on her hip. The name for the nursing home now should be, Bedford County Nursing home,Daycare,& Dog Kennel! I mean come on the DON brings an infant to work and the administrator brings a dog! Come on people what what is wrong with that picture? We scored so low because you can only do so much pushing a baby around everywhere you go. The question is who would push an infant around all day in & out of rooms, at a nursing home full of germs. I have been to inservices where the DON lost her train of thought so many times, because shes trying to bottle feed a screaming baby. I believe she could half way do her job a little better if she left her grandson at home with his mama. I have been to her office to speak with her and asked to come back, because she was dealing with a child. How do you manage to run a nursing staff, if your to busy running a daycare? Lets talk about budget cuts. Why would you fire some of your nursing staff to save money, when you have a supply clerk doing the exact same thing the light duty techs or unit clerks could be doing. Oh wait I forgot we cant fire her she's the DON's daughter!!! How about Wayne Schumann has fell completely out of touch with what is going on in our Nursing Home. In my opinion Joe Tillet was right, he should of been gone along time ago. Now lets talk about the tragic death that happened back in May. I know for a fact that the tech that was fired, (after Schumann assured her he would take care of her)she was never trained on the equipment. As a matter of a fact all of us who were trained wasn't trained properly. We weren't trained correctly until our then QA nurse pulled out the video that had never been opened and retrained us all. I also know for a fact the safety straps that were supposed to be used on that equipment wasn't even brought out until the accident occured. The nursing Home had plenty of time to get ready for the states inspection and no one did. Here is a few of the reasons I know the nursing home scored so low, not following dr's orders, not properly notifying the dr's for certain residents blood sugar levels. There were several and I mean several med errors. Also apparently some of the nurses do not know the proper procedure for administering meds in residents with feeding tubes.There were several dietary issues, oh and one last thing I can think of several products in our residents refrigerator were way out of date. I know theres several more, but i just cant think of them all right now. Wayne Schumann pull your head out of your behind, get your act together and resign, please allow someon who is willing to put there selves out there for those residents to take charge, and take your so called DON with you. I would like to say that awhile back we were stold in a meeting that family members who complain, there loved one get more care than the others. I qoute from the mouth of Bcky Williams(DON,RN,BSN), it's called squeaky wheel syndrome, the wheel that squeaks the most gets the oil, if you know what I mean. Those are the exact words out of her mouth, or maybe even Schumanns cause she left his office and came straight to meet with us. So I'm telling you all now if you want your loved ones to have the care they deserve, go in and start complaining now. I now know why some of our residents family members stay with their loved ones all day. Schumann you are worthless! You trully are, for me to have once had so much respect for you and actually thought you cared about what you were there for. It just makes me sick to know that you are in charge of so many people. Wayne Schumann I wouldn't let you and Becky Williams take care of a pet egg, let alone some one I love. I trully want ya'll to know that Karma will come back to get you. It is in the bible, do unto others as you would want them to do unto you. Thats the word of the lord and he dont lie. All I can say is ya'll both are pretty dang old, and one day, one day soon you'll need someone to take care of you. I just hope that when your time comes you cant speak or move,all you can do is lay there. I hope you have a never ending thirst and cant even ask for a sip of water!!!!!!! I also hope that when you close yours eyes, all you see is the faces of all the people you've done wrong in your time, when you thought you had power. You should know the lord will take care of his children. Karma! Karma! Karma! Karma! Karma! Karma! Karma!

-- Posted by good_tech_2 on Wed, Dec 31, 2008, at 6:33 PM

Long term health care is very hard. It is common to find out of date milk and other issues on a dailey basis. Training is documented on all equipment before it is brought into use. If the former DON was employed at the time of the death. It stands to reason that she was the authority to insure the proper safety belts were being used.

Good_tech_2 please quote me chaper and verse where the word Karma is in the Bible. Also the word Lord is always CAPITALIZED when refering to God. Its obvious that you are very bitter over your personnal feelings. I should hope you have a good attorney. Some of your statments border slander. It also stands to reason that by saying that you are a tech, and today was your last day. You dont mind everone knowing who you are and that if any of the above is not true you dont want to work in health care anymore.

Tyson is hireing!

-- Posted by bear on Wed, Dec 31, 2008, at 7:10 PM

After having worked at Bedford County Nursing Home and Glen Oaks for a few years each, it is my personal opinion that BCNH is slightly superior to Glen Oaks in resident care. The staff at BCNH is very caring and professional in their jobs.

-- Posted by Friend of BCNH on Thu, Jan 1, 2009, at 12:48 AM

How much longer will the county fund this fiasco?

-- Posted by typeojim on Thu, Jan 1, 2009, at 1:07 AM

Every statement I made is true!!! I've defended Bedford County for years and I'm not putting Bedford County down. I'm stateing that the DON & administrator is the problem. I do have to say that the staff there is very caring, nurse & techs wise! I would not lie about it at all. Also I never said the word Karma was in the bible, I said the bible said do unto others as you would want them to do unto you. With that being said what do you think Karma is/means? I believe everyting comes back on you. I hope it comes back on them 10 fold. I dont care if everyone knows who I am. By the way you can look up the states report online. Oh yeah excuse me the Lord, will take care of his children. I've been with Bedford County for a long while, and like I said I will not put down the nursing staff. I've worked with some wonderful people there. Oh by the way you can also read the report from the state on the incident in May, it is hung in the front lobby of the nursing home, and in it several statements change repeatedly!

-- Posted by good_tech_2 on Thu, Jan 1, 2009, at 5:43 AM

having worked in a different nursing home for two years i dont care what anyone says its a hard job and people who work in these type facilities know what they see and hear. and i give you props for trying to inform bedford county nursing home resident's family members whats going on, good_ tech_2. if you dont say anything no one else will. but til you walk a mile in a tech or nurses shoes i wouldnt put my 2 sense in. there has to be a strong love and desire to work with the elderly.

-- Posted by graduating class on Thu, Jan 1, 2009, at 11:29 AM

I would also like to add that yesterday a nurse brought her toddler to work with her and had him on her med cart while she was crushing and passing pills! What if that child got a hold of a narcotic??? I do not understand what is going on in peoples minds. You do not bring a child especially a small child to work with you and keep them around so many dangerous drugs! Is that not neglect? Besides that what if he fell off the cart while she stepped away to pass a pill? Surely she didn't tote him in and out of rooms with her. People you do not bring your children to work with you, espeacially in this kind of work enviroment. Think of all the dangers! There are daycare facilitys available everywhere. I know that it may seem like Bedford County is running a daycare, but i do believe that they do not have a license for that!!!!

-- Posted by good_tech_2 on Thu, Jan 1, 2009, at 12:05 PM

Wayne Schumann I beleive I may know why you cant perform your dutys as administrator @ Bedford County. I dont beleive I could concentrate on the important things either if I was having to chase a 60 pound dog around, or listen to crying kids all day. If it helps any you can look in the phone book under Daycares and Dog Kennels. That may ease some of your stress @ work, and help the Nursing Homes rating. If the DON didn't bring her grandson to work, she may be able to get out on the floor and get a few things taken care of as well. Please keep in mind all you need is the yellow pages.

-- Posted by good_tech_2 on Thu, Jan 1, 2009, at 12:13 PM

good_tech_2 seems to me you are only pissed cause you lost your job and you are trying to take your anger out on everyone. And if you type in Bedford County Nursing Home and read other articles about Bedford County Nursing Home and the other comments you posted you were saying that the nursing home was a great place to work and Mr. Schumann was doing a great job. Now youve changed your story, and you are contridicting yourself on several things. Ill even be nice and copy and post the other comments you wrote .....

I would just like to say to those of you who say that you were never properly trained on the equipment, it was your responsibilty to make sure you knew what you were doing as well as the persing who did the training. also you just completely stated that you were not trained on that equipment, but you chose to use it on a resident anyway (so that was neglectful on your behalf). So as far as that goes you SHOULD'VE asked to be inserviced on it!!! I know that every new equipment that Bedford County recieves that we are inserviced on and we are shown how to use the equipment properly! What happened was an accident, and I know it wasn't intentionally done I'm so sorry that this wonderful tech whom I knew very well for many years has to live through this and I know that she has to be hurting deeply. It's a terrible thing and I feel deeply for her and the residents family as well. As far as firing the DON, according to the board and her, whom I spoke to personally, she resigned from her postion! Once again noone knows what happened in that situation but her, and the administrator and the board!!! I would also like to say that pointing fingers at other people is a terrible thing to do in this situation. Why not all of you who CARE on here, try to help the nursing home get through this, this nursing home does belong to the county that we all live in and I know that we love to have people volunteer, and help with things around the nursing home. I also know that there are great people that absolutely love the care that their loved ones got in the past and are gettin now and show so much appreciation. I also would like to say to many of you who want to swear and talk bad about people, that is not what the Lord would want you to do. You help your fellow man...

-- Posted by good_tech_2 on Fri, Jul 4, 2008, at 4:49 PM

I just want to say that ACCIDENTS DO HAPPEN!!! I would like to also say that Wayne Shcumann is dedicated to the nursing home, and both accidents have hurt him dearly! I know for a fact that he is doing every thing that he can do to ENSURE THAT THIS WILL NEVR HAPPEN AGAIN!!! I know it's so easy to point fingers right now, especially with everything that has happened. But please know that Mr.Schumann and our staff has dedicated themselves to making sure this WILL NEVER happen again. I know that many people have their doubts, but everyone please know that Bedford County is a safe and dependable Nursing Home, and will stay that way. Accidents do happen, and I knew both belated residents and not a day goes by that I dont think of them. My prayers are with both families as well as any other family that loses a loved one. I want anyone who reads this to know that we at Bedford County are dedicated to your loved ones, and will give them the upmost of care!!! Please know and believe that Wayne Schumann is doing everything he can for this facility, for your loved ones HOME!!!

-- Posted by good_tech_2 on Thu, Jul 3, 2008, at 5:56 PM

All I would like to say is that the complete staff at Bedford County Nursing Home has put forth 110% to make sure that something as terrible as this, will never happen again. Wayne Schumann is doing a very good job and working endless hours (as well as the rest of our team)! I would like every one to know that your loved ones are completely safe, I know this one incident is terrible, a very terrible thing to happen to anyone, but PLEASE understand that it was an accident. I would like to speak out for Bedford Count and say that all of us (staff), we are working extremely hard to protect your loved ones, and give them the upmost of care. Bedford County Nursing Home is a wonderful facility and many of our residents have been there for several, several years. Not only can you consider this a facility it is a home to many many people. Please don't judge a book by it's cover! I know that our staff, that includes housekeeping, administration, laundry, and nursing staff pull together to ensure that your loved ones have a wonderful home, and thats what Bedford County Nursing Home is, it's a wonderful home with a wonderful caring family residing in it, a family that will continue to grow for years to come, we will get through this. Our residents safety is VITAL!!! We will continue to ensure that it stays that way!!!

-- Posted by good_tech_2 on Wed, Jul 2, 2008, at 4:31 PM

I would just like to say that I have worked at Bedford County Nursing Home for several years, and this is a wonderful nursing home. I would recomend this nursing home to everyone I know, to send your loved one there and know that they will be taking care of. I also would like to say that I have worked every shift on both sides and I'm familiar with everyone that works at Bedford County Nuring Home, EVERYONE! We have a wonderful crew who has stuck together to get through all of this. This is a terrible unfortunate incident and my heart crys out to both family members. I knew both extremely well! With that being said accidents do happen and these are some of the worst accidents I could ever imagine happening at our facility. I want everyone to know that I have been employed with Bedford County for many years and it is a safe enviroment, with a wonderful staff, I cant express this enough. Please know that our administator is doing everyting he can do including working countless hours trying to make sure that such incidents will NEVER happen again, but please remember accidents do happen. Elderly people are extremely fragile and anyone with an elder family member would know the slightest thing could hurt them dearly,what happend was ACCIDENTS!!! I know that we are staffed extremely well and when we are short of help,( as every facility is sometimes), we pull together and get things done and we all do our very very best. As far as the director of nursing being fired, noone knows what went on in that situation, not you and not I. Wayne Schumann I'm adressing you, I believe you are a wonderful adminastrator and I know how hard you and our staff is working to ensure that this facility will remain a great place for our loved ones to reside. I also would like to say that I have read these comments everyday and I can't believe the things people are saying about our faciltiy as well as others. All I can say is that I know for a fact that the staff at Bedford County is a wonderful staff and I know that family members are hurting right now, but please know that that Bedford County is wonderful nursing home, and I hope that you know that none of us would ever let anything like this happen to your loved one. I know that I love my job, working with the eldrely is something that I have loved to do for many years now. Accidents do happen!! This is to Bedford County Nursing Home staff,residents and family members, please hang in there we will get through this, together!!!

-- Posted by good_tech_2 on Mon, Jun 30, 2008, at 7:36 PM

So what made you change your story and oppinion on everyone? And you can check for your self i have not changed a single word of whats you wrote before.

-- Posted by breaking_even on Thu, Jan 1, 2009, at 3:29 PM

-- Posted by good_tech_2 on Fri, Jul 4, 2008, at 4:49 PM

-- Posted by good_tech_2 on Thu, Jul 3, 2008, at 5:56 PM

-- Posted by good_tech_2 on Wed, Jul 2, 2008, at 4:31 PM

-- Posted by good_tech_2 on Mon, Jun 30, 2008, at 7:36 PM

So what made you change your story and oppinion on everyone? And you can check for your self i have not changed a single word of whats you wrote before.

-- Posted by breaking_even on Thu, Jan 1, 2009, at 3:31 PM

bear,

Actually, good_tech_2 can say whatever he/she wants, Schumann is appointed by the county therefore his position is public knowledge. Nothing the he, the county or the courts can do about it.

-- Posted by Evil Monkey on Thu, Jan 1, 2009, at 3:39 PM

good_tech_2 the most important thing you failed to mention in your rambling yesterday was that you were fired from the nursing home for reasons I will not disclose. Maybe you shoud consider the quality of care you gave the residents as well and think long and hard about that. I have worked in nursing homes for 12yrs now and have worked at both Glen Oaks and BCNH and BCNH, in my opinion, is ten times better than Glen Oaks. You mentioned that you had worked there for several years and then proceded to talk about how bad a place it was. Tell me, if it was truly that bad why did you continue to work there? Maybe you should STOP blaming others for your mistakes!

-- Posted by nurse_2000 on Thu, Jan 1, 2009, at 4:00 PM

I would also like to add that I have worked in a number of nursing homes and Mr. Schumann is the best administrator I have ever worked under. He is out on the floor everyday. He talks to residents and employees and wants to make sure everything is going well for everyone and see if they have any concerns to bring to his attention. He DOES care! The DON is also a very caring person, and anytime someone needs to speak to them they listen. All staff at BCNH is very caring.

-- Posted by nurse_2000 on Thu, Jan 1, 2009, at 4:10 PM

Just so it is known that I have not put down Bedford County Nusring Home. I have stated that the DON and the administrator is the problem. I would like to also add that I stated before that I once had great respect for Wayne Schumann, and I did. But now like I said I have lost all the respect for him that I had. Alos everything that I worte about Bedford County is TRUE!!!! EVERYTHING!!! If you check into what I say everything I stated was about the DON and administrator. Everything I stated was FACTS! I know everything has changed there. I know that the DON does tend to an infant all day instead of her daily dutys.I know that once before I defended Wayne Schumann and trully believed in him! But that was a shame on me.I should have known better. I should have seen it all along. As far as the blogs posted before in the past ACCIDENTS DO HAPPEN, I never said they didn't. But I am saying that the incident back in May was tragic, and all the facts were not right. I know that now. As far as me being fired that is true, it sure is. But I know I did my job! I know that I went home everyday with a clean concious. Whoever you are who knows why I was fired please feel free to add your input, cause I'd still like to know! You seem to know so much, surely your not the nurse who was pushing the child around on your med cart cuase I'm sure thats who you are!!! All I can say is that I know the nursing home has some good staff, who cares about what they do, But I also know that the DON and administator is not one of them! Like I said before evertyhing I said is true! Form the state report, to the dog, to the DON bringing a child to work, to the bidget cuts. all of it is true. The nurse bringing her child to work and putting the child in harms way! ALL OF IT IS TRUE!!! IHAVE NOT STATED ANYTHING THAT IS NOT FACT!!!!! If anyone can prove me to be a liar i am open to hear what you got to say! But if you cant I rest my case!!!! Bedford County Nursing Home has turned in to a daycare and kennel. If anyone doubts me about my facts read the states report. Go to the nusring home watch the DON or her daughter push an infant around all day. Come early in the mornings just sit there and watch a dog run through the dinning room!!! Check it out yourself. SEE FOR YOURSELF!!! Everyone has their oppinions and mine is not that great about the DON and the administrator, but before you doubt me check it out yourself!!!!!!!!!

-- Posted by good_tech_2 on Thu, Jan 1, 2009, at 7:42 PM

In regards to the article, the 5-Star rating system initiated by CMS is not a perfect system. It fails to differentiate between the levels of care and service provided. CMS admits the system has limits. The Quality Measures are not adjusted for the population of the facility. Staffing is skewed and is only a "snap shot" from a 2-week period reported once a year.

I know a facility that had 0 defeciencies on an annual survey, yet they only received 4 stars. CMS didn't even follow their own policy. The facility should have received 5 stars!

In regards to good_tech_2, I can only hope that you will come away from losing your job and learn from it. Improve in the areas you are weakest at. Apparently you have some excellent qualities or you wouldn't have worked in your position so long. Bitterness will only eat at you and hinder you from moving forward. The truth will come out...evil never really wins. Your statements would not be considered slander if they are the truth.

I know people who work at both Glen Oaks and BCNH. There's good and bad in all and the media doesn't help! One "bad" incident doesn't mean the whole basket is rotten. From what I hear from my friends, Glen Oaks has cleaned up the place - meaning they moved the 'deadwood' out and the staff is more professional. Every facility has room for improvement. People are too quick to judge from other's experiences/opinions.

To nurse_2000, any business can change and make improvements to help ensure quality of care. I would have to disagree with you that BCNH is 10 times better than Glen Oaks. One is no better than the other...it's all a matter of opinion. If it's been a while since you've been at Glen Oaks, then you can't fairly judge a place from a experience you had there many years ago.

-- Posted by freedom98 on Thu, Jan 1, 2009, at 9:46 PM

If you know their are things that needs improving then tell the people in charge what can help. That is your job. You are Certified/License to give good care, if their is something that can be done to improve the care of the residents then make sure it is being told to the appropriate people so it can be made right. Posting problems about the nursing homes (Either BCNH, or Glenn Oaks) just because you are angry at someone that works their isn't the proper channels for helping these residents. No one is perfect, and ALL nursing homes have some improvements that can be made. Let's Make all our residents homes the best we can.

-- Posted by Momof3&3step&1gran on Thu, Jan 1, 2009, at 11:34 PM

"Glen Oaks has cleaned up the place - meaning they moved the 'deadwood' out and the staff is more professional. ...People are too quick to judge"

Posted by freedom98 on Thu, Jan 1, 2009, at 9:46 PM

I don't work at Glen Oaks but I have a family member who has been there for several years.

Glen Oaks has changed and not necessarily for the better. I disagree with the statement regarding "dead wood". Not all the staff who have left or been forced to leave were bad employees so you need to be careful about what you say.

-- Posted by nellie on Fri, Jan 2, 2009, at 8:50 AM

Nellie....I did make those comments,but it is from statements made to me from a friend who also works there. She said the management had done some staffing changes, eliminated positions that were unnecessary. And like in any business, you will find some people who are not doing their job and they are usually the first ones to go.

I understand BCNH has done the same thing recently. It's a business...and times are tough.

-- Posted by freedom98 on Sat, Jan 3, 2009, at 5:10 PM

Again, you need to be careful about categorizing all the employees who left as "dead wood". All did not leave because they were not professional. They left because they did not agree with the new policies.

I have observed the changes in my family member's and others' care and it is adequate but not the same quality as it was several years ago before the administration initially began changing.

It is a business, unfortunately, and positions are being cut, but not all are because of poor staff. I have been in other facilities which Vanguard owned and the bottom line appears to be profit.

-- Posted by nellie on Sat, Jan 3, 2009, at 8:27 PM

I would like to clarify for Nellie that it has not been years since I have worked at Glen Oaks. It has been less than a year that I quit. I worked at BCNH many years ago. Then worked at Glen Oaks for a many number of years before quitting last year. I currently work at BCNH and so I can say that BCNH is that much better than G.O. because I have worked at both here recently. Good_Tech_2 this is not the nurse that you refer to as pushing a toddler on the med cart. BCNH is not a daycare/kennel. It is a long term care facility and rehab center. The dog you refer to comes to visit residents in the morning after breakfast only stays for a short period of time and then leaves the facility and at no time has ever been in dining room when residents are in there. The dog brings joy to the residents who he visits and is very friendly. I have seen children come through the facility and at no time did I ever think the were in harms way as you claim. Once again you seen to have a lot to complain about now that you no longer are employed there but it still begs to ask why if you were as concerned as you now say you are, you never said anything to anybody. Once again, it is not my place to state any facts about why you were fired, if you would like to bring that to light then please do. As far as you saying you never left work with a guilty conscience, hmm.... maybe you should think real hard about everything and if you still don't feel guilty then you truly are cold hearted!!

-- Posted by nurse_2000 on Sun, Jan 4, 2009, at 5:47 PM

To whom is reading this all I'm gonna say for the last time is EVERYTHING THAT I STATED WAS A FACT!!!! The only thing I'm comlpaining about about once again, is the DON & ADMINISTRATOR!!! Thanks, good-bye!

-- Posted by good_tech_2 on Mon, Jan 5, 2009, at 7:00 AM

Ok, now I have worked at BCNH and Glen Oaks. Out of the two Glen Oaks by far gives the best care to the residents and their family members. People think just because we are not county run that we are all about the all mighty dollar. This is not true, Glen Oaks mission statement states, Our mission is to provide dignity in the life of those we serve. We serve the resident, families and community of Bedford County. Let me let you in on a secret if you did not already know the BCNH is out to make a profit like all business.

I am sure both nursing homes have thier fans and critics but they need to work together to provide quality care to the elderly of this community. Glen Oaks is my home of choice because it is clean, smells good and the staff and administrator are friendly and really care. The bickering about who is better does need to stop and the facilties need to come together to let the elderly of this town know thier options when it comes to long term or short term rehab.

-- Posted by stephsmom on Thu, Jan 8, 2009, at 9:22 AM

I meant that the bickering needs to stop.

-- Posted by stephsmom on Thu, Jan 8, 2009, at 6:30 PM