ONLINE EXCLUSIVE: AT&T confirms outage

Wednesday, April 8, 2009 ~ Updated 9:36 AM

AT&T confirmed just after press time this morning that a cable cut by a third party contractor resulted in telephone and DSL service outages for a number of AT&T customers in the northern part of Shelbyville.

AT&T spokeswoman Cathy Lewandowski could not immediately supply the number of customers affected or give a definite time by which all customers will be back online.

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Glad that I have United and Directv!

-- Posted by DannysGal on Wed, Apr 8, 2009, at 10:39 AM

I heard estimates of approximately 1,800 phone and/or DSL lines... Our work was greatly affected (as inbound phone calls are 99%) of our revenue! But, as of 4:00 p.m. today our lines were operable again!

-- Posted by darrick_04 on Wed, Apr 8, 2009, at 6:18 PM

Just wonder if AT&T will discount their bill for the outage. This has bound to affect these businesses. Now days many businesses are online and telephone businesses that don't have walk in customers. This is absolutely AT&T at their finest. I am so glad that I am with Birch Communications. I might add they are much cheaper for the same services and a lot nicer people in customer service.

-- Posted by grandmaof2 on Thu, Apr 9, 2009, at 11:35 AM

Not that I am any fan of AT&T but this wasn't their fault. The guys digging the sewer lines near Rite-Aid snapped a line, and the fact that AT&T was able to repair it within 24 hours really isn't that bad.

-- Posted by darrick_04 on Thu, Apr 9, 2009, at 9:17 PM