Atmos Energy adapts to pandemic

Wednesday, April 1, 2020

Atmos Energy is taking steps to ensure safe and reliable natural gas service during the COVID-19 pandemic.  During these unprecedented times, Atmos wants to assure you the company’s focus remains the same: the safety of 4,800 employees, more than 3 million customers and the 1,400 communities the company serves.

Atmos Energy employees and contractors will continue to maintain and operate critical natural gas infrastructure while our nation responds to the pandemic. We will perform these essential services in compliance with social distancing guidelines so that we limit the spread of COVID-19 to ensure the safety of our employees, customers, and communities.

If necessary, Atmos has plans in place to suspend all non-emergency work to maintain the health and safety of employees, customers and communities.


 •Atmos employees who work in the community are practicing physical distancing to slow the spread; during this time, you’ll see us staying six feet or more away from others as we work.

 •Employees are taking prevention measures recommended by the Center for Disease Control and Prevention (CDC) and those who can are working from home.

 •To do our part to slow the spread, we have screening protocols in place so that we can stop some types of work and safely limit when service technicians will be in your home or business.

•Atmos has temporarily suspended natural gas disconnections for non-payment.  If you are experiencing financial hardship, we have protocols and services available to help you, including ongoing support programs such asSharing the Warmth and Budget Billing.

 The situation is evolving but Atmos’ commitment remains the same: safely and reliably delivering natural gas service. Customers with any questions are encouraged to call 888-286-6700.