For years I have heard companies complain about how hard it is to find good employees and lately I have been a little more involved in that process and I found an interesting “sign of the times”. The title above is one of them.
I see job openings where they laud the personal touch, people persons who know how to relate to the customer or potential customer. But they leave their search up to computers to look for key words. If you don’t have the right words under the right resume categories, your application never sees the eyes of a real person.
A few days ago, I broke my best record for being turned down. Within 3 hours my resume had been evaluated and deemed to be NOT what they were looking for, yet when I read the job description, I could have just about used it for my resume.
Now I think my biggest issue is age, and I am neither surprised nor really upset. I knew it was going to be an obstacle and they would never come out and say “You’re too old”, but learning more about the process and who (or what) they rely on to make decisions, I wonder if they are not missing a lot of good potentials.
I see a correlation to the automated phone system. You wonder why sales are down, or why some customers seem a little testy and then you find out that they have been trying to get to a real person for two days and they are just about fed up.
The justification? It saves them money, but how much extra are they losing from those who go to the competition. How many good employees are really out there, but the computer programmer thought words in a certain combination or words not used or used, make for a less than perfect candidate.
Not to mention that you want a “people person” but don’t use a person to find that prime candidate. Sign of the times? Maybe the times need to step back a little.